Plugin not activating/deleting

  • Resolved Aneesa Loonat

    (@aneesal)


    1 year, 6 months ago

    Hi,

    I’ve downloaded the WordFence plugin but installation does not complete.
    I’ve put in the license key etc but it keeps saying “installation incomplete” and when I click to complete, nothing happens. I can’t delete the plugin to reinstall..I can’t do anything with it.

    Please help.

    Thanks

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  • Plugin Support wfpeter

    (@wfpeter)

    1 year, 6 months ago

    Hi @aneesal, thanks for reaching out!

    Can you confirm that you have entered your email address, chosen yes or no for joining the mailing list, and also checked the box about accepting the terms and privacy policy?

    If so, but the button itself just won’t do anything or dismiss, this is often down to a JavaScript conflict either with your theme or one of the plugins you’re using. Could you try temporarily switching to a default theme such as Twenty Twenty-Four if you’re not already using one and disabling all other plugins. Can you complete the Wordfence installation then? If so, reactivate your other plugins one-by-one to see if issues return when one in particular is active.

    Many thanks,
    Peter.

Viewing 1 replies (of 1 total)

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