Plugin not adding honeypot fields to contact form 7

  • Resolved dtjobrien

    (@dtjobrien)


    2 weeks, 5 days ago

    Hi there,

    I have been using CleanTalk for quite some time and recently I had to re-do my contact form 7 forms and now the plugin will not add the honeypot fields to my forms. I went to advanced settings and toggled OFF the honeypot option and saved, then toggled it back on and saved but nothing.

    I hope you can help me with this.

    Daniel

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    2 weeks, 5 days ago

    Hello,

    Could you provide us with more details about the issue? Are there any JavaScript errors in your browser’s console or PHP errors in your web server’s PHP logs?

    Thread Starter dtjobrien

    (@dtjobrien)

    2 weeks, 5 days ago

    Thank you for your message. I don’t think there is any type of errors that I can see. The plugin has been blocking spam properly overall. Just the honeypot problem I mention.

    Should I deactivate and reactivate the plugin to see if it will then add the honeypot fields to my forms? Or do you have instructions for adding it manually so that it will work properly with CleanTalk? Thank you.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 weeks, 5 days ago

    Could you try deactivating the plugin with the ‘Complete deactivation’ option enabled (this will clear all CleanTalk plugin settings).

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the ‘Complete deactivation’ option at the end of the page and save changes.
    3. Deactivate the plugin on the ‘Plugins’ page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)

    Did it help?

    Thread Starter dtjobrien

    (@dtjobrien)

    2 weeks, 5 days ago

    Thank you I will try that and will let you know if it works.

    Thread Starter dtjobrien

    (@dtjobrien)

    2 weeks, 5 days ago

    I did the exact steps that you outlined and it did not work even though honeypot is checked by default. Honeypot tags have not been added to my forms. Here is the code from one of my main forms for you to look at.

    [text* your-name placeholder “Your Full Name (required)”]

    [email* your-email placeholder “Your Email (required)”]

    [textarea* message placeholder “Your Message (required)”]

    [klaviyo_gdpr KLCF_gdpr]

    [vc_empty_space height=”20px”]

    [submit “SEND MESSAGE”]

    Plugin Support amagsumov

    (@amagsumov)

    2 weeks, 5 days ago

    Hello @dtjobrien,

    We need to gather some information about your website. Please open a ticket in our support system here: https://cleantalk.org/my/support/open

    When opening a ticket, please, paste the link to this topic, so we can identify you quickly.

    Thank you.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 week, 5 days ago

    We have fixed the honeypot issue in CF7. The fixes are included in the fix version (https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip) and will be included in release 6.77.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    5 days, 12 hours ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System.

Viewing 8 replies - 1 through 8 (of 8 total)

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