Plugin not displaying author name correctly in feed

  • Resolved stickpeople

    (@stickpeople)


    9 years, 5 months ago

    I am using the plugin in a footer widget. For some reason the facebook author name is clipped in the middle and spaces removed between first and second word of author name.

    In the feed in the footer of my site it displays my page author as Wholehlete in the feed, but the actual Facebook author is Whole Athlete. http://wholeathlete.com/test/

    Any insight would be appreciated.

    • This topic was modified 9 years, 5 months ago by stickpeople.
    • This topic was modified 9 years, 5 months ago by stickpeople.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter stickpeople

    (@stickpeople)

    9 years, 5 months ago

    Can it be expected to have such a slow response to a support issue?

    Sona

    (@support-web-dorado)

    9 years, 5 months ago

    @stickpeople,

    Sorry for the late response. We were off for the holiday season. Please note that you can change the title of the feed to your desired option. Your footer area is not large enoug and displaying your feed here will cause style issue. Please try using another area for display. Thanks,

    Thread Starter stickpeople

    (@stickpeople)

    8 years, 11 months ago

    That did not fix the issue. The name still does not display correctly.

    Plugin Contributor WD Support

    (@wdsupport)

    8 years, 11 months ago

    Hello, @stickpeople!

    We are very sorry for the inconvenience. Please edit your feed and make sure Show author option is enabled.

    This should fix the issue, let us know if it does.
    Thanks! Have a wonderful day!

    Thread Starter stickpeople

    (@stickpeople)

    8 years, 11 months ago

    I do and it still doesn’t. Switching to a different plugin.

    Plugin Contributor WD Support

    (@wdsupport)

    8 years, 11 months ago

    Hey, @stickpeople!

    In that case, could we offer to have a look at the issue on your Facebook Feed WD plugin?

    Please contact our team through the form on the following page, and send the link to this forum topic?
    https://web-dorado.com/support/contact-us.html

    Our development team will have a look at this as soon as possible. We will figure out a solution and share it here as well.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

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