Plugin not generating answers

  • Resolved kronos1

    (@kronos1)


    10 months, 4 weeks ago

    I just installed the plugin and activated the API key. This is the error i’m seeing after inspecting the page:

    Uncaught ReferenceError: AysChatGPTChatSettings is not defined
    at AysChatGPTChatBox.setDbOptions (chatgpt-assistant-admin.js?ver=2.5.7:270:25)
    at AysChatGPTChatBox.setEvents (chatgpt-assistant-admin.js?ver=2.5.7:53:9)
    at AysChatGPTChatBox.init (chatgpt-assistant-admin.js?ver=2.5.7:34:15)
    at new AysChatGPTChatBox (chatgpt-assistant-admin.js?ver=2.5.7:27:14)
    at ce.AysChatGPTChatBoxMain (chatgpt-assistant-admin.js?ver=2.5.7:488:42)
    at chatgpt-assistant-admin.js?ver=2.5.7:514:48
    at chatgpt-assistant-admin.js?ver=2.5.7:516:3

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    10 months, 3 weeks ago

    Dear @kronos1,

    Thanks for the topic.

    In order to investigate the case you are experiencing, we need further information.

    Please provide us the following information:

    1. The PHP version you are using
    2. Your WordPress version
    3. The plugin version you are using
    4. Let us know if this is a multisite or not
    5. A screenshot where the error message is visible

    Looking forward to hearing back from you.

    Thank you.

    Thread Starter kronos1

    (@kronos1)

    10 months, 3 weeks ago

    Thanks for your reply. Here are the answers to your questions: PHP 8.3, WordPress 6.8.1, Chat Assistant plugin version 2.5.7, This is not a multisite. Here is a link to the screenshot: https://snipboard.io/CxpTWf.jpg

    Plugin Support Jasmine

    (@hyenokian)

    10 months, 3 weeks ago

    Dear @kronos1,

    Thanks for the reply.
    Our Dev Team has checked the info.

    I want to mention that our development team needs additional information to further investigate your case.

    So please contact us via this form. Our customer care specialists are ready to check your case and help to fix the problem as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    10 months, 2 weeks ago

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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