Plugin Not Loading Until CookieYes Consent Is Accepted

  • Resolved Mahesh Thorat

    (@maheshmthorat)


    9 months, 2 weeks ago

    I noticed that the plugin doesn’t load until the CookieYes script is accepted.
    I tried moving the chatyWidget_0 and activechatyWidgets cookies to the “Necessary” category.

    After digging deeper into the code, I found that the plugin only loads the social box when the cookieyes_consent_update event is triggered and the user has accepted the cookies.

    Is there any way to trigger the plugin to load regardless of consent? It’s crucial that all essential features load even if the user declines optional cookies.

    Please check screenshot. https://i.sstatic.net/2lYIxyM6.png

    • This topic was modified 9 months, 2 weeks ago by Mahesh Thorat.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Karina

    (@karinapremio)

    9 months, 2 weeks ago

    Hey @maheshmthorat , thanks for reaching out. At the moment, by default the Chaty widget will only show for users who accept cookies. We’re planning to add a setting for this in a future release. In the meantime, can you please add this code in the functions.php file so it works as per your request?

    add_filter( 'chaty_settings_fronted_data', function( $chaty_data){
    	$chaty_data['has_CookieYes'] 		= false;
    	$chaty_data['has_iubenda_cookie'] 	= false;
    	return $chaty_data;
    });

    Please let us know how it goes!

    Plugin Support Patrick

    (@patrick2623)

    9 months, 2 weeks ago

    Hey @maheshmthorat

    Thanks for reaching out. Let me check in with our development team and get back to you on this shortly.

    BTW, the image link you have shared is giving us an access error. If it’s more convenient, feel free to contact us through the live chat on our website at https://premio.io (look for the widget in the bottom right corner). You can directly share any images/videos and more details on our live chat if you prefer.

    We’re happy to help.

    Best,
    Patrick

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    9 months, 2 weeks ago

    @patrick2623

    I’ve already posted on the live chat, but haven’t received a reply yet. It would be great if you could also provide the details on the forum, as it could help others who might be facing the same issue.

    Plugin Support Patrick

    (@patrick2623)

    9 months, 2 weeks ago

    Hey @maheshmthorat

    Sure! Just to confirm, we’ve received your message on the live chat, and we’ve already started working with you on a resolution there. We’ll also continue to post updates here on the forum so others can follow along.

    Thank you!

    Best,
    Patrick

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    9 months, 2 weeks ago

    @karinapremio provided filter doesn’t works. Could you please ask developer team is it working with CookieYes Plugin?

    add_filter( 'chaty_settings_fronted_data', function( $chaty_data){
    	$chaty_data['has_CookieYes'] 		= false;
    	$chaty_data['has_iubenda_cookie'] 	= false;
    	return $chaty_data;
    });


    @patrick2623 You have shared other version of this plugin could you please release this feature here. It would be more priority now because or else we need to move to another solution or plugin.

    Plugin Support Karina

    (@karinapremio)

    9 months, 2 weeks ago

    Hey again @maheshmthorat

    Just to confirm here as well – this was fixed for you.

    Please note that we are working on a new release where this feature will be available in the plugin settings.

    If you have any further questions, please don’t hesitate to reach out!

    Plugin Support Karina

    (@karinapremio)

    9 months, 1 week ago

    Hey again @maheshmthorat,

    Just wanted to let you know that we just released a new version of the plug-in with that feature included. Can you please update the plug-in from the WordPress repository and let me know if it works?

    We will be glad to hear back from you!

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    9 months, 1 week ago

    Hi @karinapremio,

    Thanks for the update! I’ve just updated the plugin. I’ll get back to you if I have any feedback.
    Really appreciate your quick turnaround on this!

    Best,
    @maheshmthorat

    Plugin Support Karina

    (@karinapremio)

    9 months, 1 week ago

    You are welcome!

    If you need any help with setting up the product and customising it according to your needs and preferences, please don’t hesitate to reach out, we’ll be happy to help! 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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