Hello @kampg
Hope all is well!
Please make sure the PopUp is set to Live as shown here:
https://monosnap.com/file/TmckeU6dGfKLXWldQD32qDaZBdGLuf
If the issue still persists, please share a link to your site so we could have a closer look.
Kind regards,
Nastia
Thread Starter
Kamila
(@kampg)
Hello Nastia,
thank you for your reply. Yes, the popup is Live.
The link is: https://rawcakesonline.co.uk
Thank you,
Kamila
Hello @kampg
Hope all is well!
I apologize for the late reply! There is no pop-up code loading in the source code of a home page. If you have deactivated please let us know so we could check again.
If it is active, because there is a JS error in the developer console, there might be another plugin that conflicts with Hustle. Please run a quick check for a conflict with another plugin or theme.
Deactivate all other plugins and test if the pop-up is showing up. If everything is well, activate one plugin at a time to find the one that causes this.
Follow the steps from the flowchart:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Let us know how it went!
Kind regards,
Nastia
Hello @kampg
I’m marking this as resolved as it’s been a while now that we haven’t heard from you. Feel free to post back any update and we can re-open it and carry on. 🙂
Thank you,
Dimitris
