Hello.
Please, mark missed spam records in your Anti-Spam Log, we will analyze them:
Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] —> Choose your website in the drop-down menu —> There are buttons “Spam” and “Not Spam” under every record —> Mark records using these buttons.
The guide is here: https://cleantalk.org/help/faq#feedback_spam.
Done, thank you. Looking forward to hearing back …
We’ve tweaked the filtering rules in our cloud for your site. Now such spam requests will be blocked.
Thank you so much for the speedy reply/action! Will monitor with fingers crossed! 🙂
I am getting swamped with failed orders and spam orders, I bought your software but I don’t know what to set, the logs are empty. I am running Woocommerce. Please advise, thank you.
Hello @egoshman,
Please make sure that the Anti-Spam plugin is installed on your website according to this guide:
https://cleantalk.org/help/install-wordpress
If the spam problem continues, please contact us via our private support system:
https://cleantalk.org/my/support/open
In this way, we’ll know your account and website.
Thank you.
Hi, I’m having similar issues. We are being flooded with WooCommerce failed orders. The tool was working well originally, but has recently let a bunch of spam orders through. It appears someone is trying out stolen credit card numbers and trying to buy low dollar value items. When I go to the Anti-Spam Log and try to mark an order as spam, it gives me the following message:
The request that you marked, belongs to a trusted network and is used by search engines such as Google, Bing, Yahoo, Baidu, etc. As example: 66.249.68.4
Is there anything else I can do on my end?
Hello @mzeppieri,
The IP 66.249.68.4 belongs to Google StoreBot crawler which collect product data by submitting the fake orders.
Please follow this guide to block Google StoreBot:
https://cleantalk.org/help/stopping-google-storebot-crawler-spam
Thank you.
Thank you for the prompt reply. I followed the guide, however, I’m still seeing a bunch of small orders coming from many different IP addresses which are spam. The IP address in the error message that I provided is an example, not necessarily my issue. Please advise.
Thank you for your update.
Please do the following:
- Mark a few spam requests according to this guide: https://cleantalk.org/help/feedback-spam
- Contact us via our private support system so that we can identify your website and analyze your feedback: https://cleantalk.org/my/support/open
Thank you!
Hello,
We’ve made some fixes. Please try this version:
https://s3.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/99229/f28db795cfa7d234/cleantalk-spam-protect-WC.zip
- Go to WordPress Administrator Panel —> Plugins.
- Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
- After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm files deletion.
- Download the plugin archive from the link.
- Go to Plugins —> Add New —> Upload Plugin.
- Choose the downloaded archive and press “Install Now”.
- After the installation, activate the plugin, make sure that the access key matches the key from your CleanTalk Dashboard.
Contact us if you have any further questions.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
