Plugin not work

  • Resolved sandrowenner

    (@sandrowenner)


    1 year, 3 months ago

    Hello, how are you? I was looking for a solution for a gallery with a filter and came across your plugin. However, after configuring some settings and adding the shortcode to the page, it simply doesn’t work and is also affecting the page’s CSS.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 3 months ago

    Dear @sandrowenner,

    Thanks for the topic.

    We have reviewed your case and noticed that you have a cache plugin enabled. It appears that all caching options are activated, including Minify HTML, Minify JS, and Combine JS.

    We recommend clearing the cache and checking again, or alternatively, adding the gallery to a page where the cache is excluded.

    Please try this and let us know how it goes for you.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @sandrowenner,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

    worldofpress

    (@worldofpress)

    1 year, 1 month ago

    hi there,

    i am unable to create a new topic, so have to use post into existing.

    When used on my blog your gallery generates images with the same description for every photo. Description displayed matches the first photo in the gallery. Can this be addressed?

    cheers

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 1 month ago

    Dear @worldofpress,

    Thanks for the reply.

    After setting up the gallery, please try clearing your cache and then check again to see if the issue persists.

    If you’re still seeing the same description repeated, please share a link to the page where this is happening. If a link isn’t available, please provide us with a short video or screenshots showing how the descriptions are being displayed.

    Looking forward to hearing back from you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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