Plugin not working

  • Resolved vickeyk

    (@vickeyk)


    1 year, 8 months ago

    After adding the script and hitting the save button, if you check the head part in header & footer code plugin, the script is not there in the head section. How can I fixed this issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Aleksandar Urošević

    (@urkekg)

    1 year, 8 months ago

    Hello @vickeyk

    Could you please share a screen recording of actions you are doing, so I can assist and point you what cause the issue you experiencing?

    You can use a free screen recording tool loom.com

    Kind regrards,
    Aleksandar

    Thread Starter vickeyk

    (@vickeyk)

    1 year, 8 months ago

    Hello,
    I have record the video for what issue I am facing in my wordpress site. Please check below loom URL for your reference and let me know what steps I need to follow to save the script. And also check warmly platform video link for how they are adding the script inside the Head code section.

    1. First link for my wordpress platform https://www.loom.com/share/639ad9100e714c0f9fc45f4b868c9742?sid=d81820a8-ec60-4019-80c0-bedbcfd99fb2
    2. Second link for plugin video how they are adding the link https://www.loom.com/share/ae71c7ccb15643b8b73c002630b4ec28?t=34

    Thanks

    Vickey K.

    • This reply was modified 1 year, 8 months ago by vickeyk.
    Plugin Author Aleksandar Urošević

    (@urkekg)

    1 year, 8 months ago

    Hi VIckey,

    The behaviour shown in your video is not the usual flow (you are redirected to some ‘Thank You’ page). This is how it works on regular WordPress 6.6.2 and PHP 8.3.11 https://www.loom.com/share/56814ce3ae01457dae60a5779106f32b?sid=732a9cad-759c-48b0-a88a-6cead567ddba

    Please let me know:

    1. What feature on your WordPress load ‘Thank You’ page instead of the updated HFC settings page?
    2. What is the role of your user in WordPress?

    Thanks,
    Aleksandar

    Thread Starter vickeyk

    (@vickeyk)

    1 year, 8 months ago

    1. What feature on your WordPress load ‘Thank You’ page instead of the updated HFC settings page?
      – for setting page please check payload which I am getting after click on Save changes button
      option_page=head_footer_code_settings&action=update&_wpnonce=c8606d9aee&_wp_http_referer=%2Fwp-admin%2Ftools.php%3Fpage%3Dhead-footer-code&auhfc_settings_sitewide%5Bhead%5D=&auhfc_settings_sitewide%5Bpriority_h%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_h%5D=n&auhfc_settings_sitewide%5Bbody%5D=&auhfc_settings_sitewide%5Bpriority_b%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_b%5D=n&auhfc_settings_sitewide%5Bfooter%5D=&auhfc_settings_sitewide%5Bpriority_f%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_f%5D=n&submit=Save+Changes

      Request URL: https://fenixcommerce.com/wp-admin/options.php
      Request Method: POST
      Status Code: 302 Found
    2. What is the role of your user in WordPress?
      – I am using Administrator user role
    • This reply was modified 1 year, 8 months ago by vickeyk.
    Plugin Author Aleksandar Urošević

    (@urkekg)

    1 year, 8 months ago

    Okay, your code is stripped from that payload and it never come to the HFC plugin to process provided settings.

    Here is payload I’m getting (request URL is …wp-admin/options.php, your is okay – options.php 302 POST method)

    option_page=head_footer_code_settings&action=update&_wpnonce=f47ef275e4&_wp_http_referer=%2Fwp-admin%2Ftools.php%3Fpage%3Dhead-footer-code&auhfc_settings_sitewide%5Bhead%5D=%3Cscript+id%3D%22warmly-script-loader%22+src%3D%22https%3A%2F%2Fopps-widget.getwarmly.com%2Fwarmly.js%3FclientId%3De3e5df6e3e5e34bc5ad47319b22b2d61%22+defer%3E%3C%2Fscript%3E&auhfc_settings_sitewide%5Bpriority_h%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_h%5D=n&auhfc_settings_sitewide%5Bbody%5D=&auhfc_settings_sitewide%5Bpriority_b%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_b%5D=n&auhfc_settings_sitewide%5Bfooter%5D=&auhfc_settings_sitewide%5Bpriority_f%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_f%5D=n&auhfc_settings_homepage%5Bhead%5D=&auhfc_settings_homepage%5Bbody%5D=&auhfc_settings_homepage%5Bfooter%5D=&auhfc_settings_homepage%5Bbehavior%5D=append&auhfc_settings_homepage%5Bpaged%5D=yes&submit=Save+Changes

    Can you try in incognito (it could be that some browser extension mess with payload). If it works in incognito, what browser extensions do you use?

    Plugin Author Aleksandar Urošević

    (@urkekg)

    1 year, 7 months ago

    Hi @vickeyk,

    Please let me know have you found the cause of the issue?

Viewing 6 replies - 1 through 6 (of 6 total)

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