Plugin not working after install and activation

  • Resolved Floris

    (@florismk)


    3 years, 7 months ago

    Installed the plugin on my site and activated it. This immediately resulted in a “You’re not allowed to access this page” page. After that, I could access other parts of Admin, and I was able to determine that the plugin had not shown up in the menu.

    So I proceeded to deactivate and uninstall the plugin, so I could try again.

    2nd attempt, no “No access” page, but plugin still didn’t show up in the menu.

    What’s going wrong here?

    ETA: Having found the url for the admin page for the plugin in a different thread, I could try to access it directly. This gives me the same “You do not have permission” error page.

    • This topic was modified 3 years, 7 months ago by Floris.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Smackcoders Inc.,

    (@smackcoders)

    3 years, 7 months ago

    In most cases the message is generated by a security plugin likely by wordfence. Try to override the plugin’s settings in your WordPress to confirm that is the cause.

    Or check the file permissions for the installed plugin and update them manually if needed through ftp or hosting panel.

    Curious to know the cause, update me here to get more help. Looking forward to your reply.

    Thread Starter Floris

    (@florismk)

    3 years, 7 months ago

    Thanks for the quick response, @smackcoders! With WordFence disabled, the problem still occurs. And the file and folder permissions are identical to the other plugins, FileZilla tells me.

    Digging into the support documentation, I thought I’d enable debug error logging, but it seems that the instructions to enable that on this page aren’t valid.

    What’s my next move?

    Plugin Author Smackcoders Inc.,

    (@smackcoders)

    3 years, 7 months ago

    Point 1:

    I doubt that wordfence is completely disabled. There may still be htaccess modifications made by wordfence that’s why it’s happening. You can rename the wordfence plugin folder or temporarily restore htaccess to default.

    Point 2:

    The page you referred is for post-install troubleshooting. For your case try to enable debug by changing wp-config file from

    'WP_DEBUG', false

    as

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

    Hope this helps. Post the results here, curious to know what causing this issue.

    Thread Starter Floris

    (@florismk)

    3 years, 7 months ago

    Thanks for your efforts. I’ve achieved my goal (a one-time CSV import) with a different plugin.

    Plugin Author Smackcoders Inc.,

    (@smackcoders)

    3 years, 7 months ago

    I will try to reproduce the issue based on your inputs as test case, will post the outcomes here. Thanks for your patience.

    Plugin Author Smackcoders Inc.,

    (@smackcoders)

    3 years, 7 months ago

    We did a complete testing with WordFence configured and cannot reproduce the error as reported here. Our plugin can be activated without any issues. May we need more details about you setup like the list of plugins, any customization etc., for an in depth analysis.

    We consider this as resolved for now.

Viewing 6 replies - 1 through 6 (of 6 total)

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