Hey @primaryjane,
Thanks for reaching out here! I wasn’t able to replicate the same error on my local site so I suspect this could be a conflict with another plugin or your theme.
Could you please try deactivating all other plugins and switching to a default theme like Twenty Seventeen? If you no longer see the issue, please re-activate plugins one-by-one until you find the one causing this error.
Once you know which plugin is responsible, I’ll be happy to take a look to see if WooCommerce Customizer can do anything to avoid the error.
Thanks,
Tamara
Thanks for the reply. Is there a way to deactivate the plugins without it being live? I have customers ordering constantly so I can’t afford the website to be down at all. Why do I need to switch the theme as well?
Thanks!
Hey @primaryjane,
I would recommend creating a staging site in order to disable the theme and plugins without disrupting your live site. If your hosting provider doesn’t provide this feature, you can use a plugin like WP Staging to create a staging site quickly.
Occasionally themes do include code which could interfere with other plugins so it’s always a good idea to rule out a theme conflict by quickly switching to a default theme. I understand why merchants may not want to do this on a live store, and this is why staging sites are so handy 🙂
Cheers,
Tamara
