plugin not working on long posts on mobile devices | ww.wp.xz.cn

Resolved carguy2021
(@carguy2021)

4 years, 7 months ago

Ever since the latest update, the plugin is causing major issued with my website but only on mobile devices. It cuts off texts and images on longer blog posts, usually 1500 words or longer, and only shows about half the post. Desktop didnt seem to be affected but on longer mobile posts the content was truncated and only showed about half the post. I had to disable the plugin to get my mobile posts to start working again. Everything was working fine until the last update but ever since then this issue for mobile posts started to show up.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Spacetime
(@spacetime)

4 years, 7 months ago

Hello,

the last update was only few bug fixes.
You can easily test with previous plugin versions:
https://ww.wp.xz.cn/plugins/ad-inserter/advanced/

Check with versions 2.7.4 and 2.7.3 and post results here.

The plugin itself does not cut anything, it uses WP hooks to insert your codes (blocks) into the content.

Maybe the issue is caused by the code you are inserting.
You can try to pause individual blocks or all to see the difference:
https://adinserter.pro/documentation/debugging#back-end

In order to diagnose the issue you have, you need to follow the steps and provide some data:
https://ww.wp.xz.cn/support/topic/ad-inserter-support-forum-before-you-ask-for-help/

Plugin Author Spacetime
(@spacetime)

4 years, 7 months ago

Are you still having issues?

Plugin Author Spacetime
(@spacetime)

4 years, 7 months ago

Can’t help without any data.

Thread Starter carguy2021
(@carguy2021)

4 years, 7 months ago

i havent had time to mess with it yet. once I deactivated the plugin all was working fine again like it was last week before the update. I will try it again after a future update and see if it the same issue comes up again. I love that plugin, easy to use and worked quite well, it was a bummer to deactivate it.

Plugin Author Spacetime
(@spacetime)

4 years, 7 months ago

Ok, but in order to diagnose the issue you would need to follow the steps listed above and then post the data.

Viewing 5 replies - 1 through 5 (of 5 total)

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5 replies
2 participants
Last reply from: Spacetime
Last activity: 4 years, 7 months ago
Status: resolved