Do not worry, we are checking that the plugin is working correctly and if we found any bug we will fix it immediately!
We have verified that order details are sent correctly. We have tested it with WordPress 4.3 and WooCommerce 2.4.6
Well, it is not working with my site: http://www.motofusion.in
What could possibly be the reason?
Hi, does your theme change WooCommerce email template?
Could you, please, attach a screenshot showing settings of your Order Tracking?
1. My theme is virtue. https://ww.wp.xz.cn/themes/virtue/
It does not change email templates.
2. Here is the screenshot of the settings: https://drive.google.com/file/d/0B_-h9SMk-es7UEczZGxOejlid0E/view?usp=sharing
The text reads: Your order has been picked up by [carrier_name] on [pickup_date]. Your track code is [track_code].
3. If it helps, the following plugins are still able to add the text/links to completed mail:
A. Aftership: https://ww.wp.xz.cn/plugins/aftership-woocommerce-tracking/
B. WooCommerce Print Invoice & Delivery Note: https://ww.wp.xz.cn/plugins/woocommerce-delivery-notes/
Hi,
have you tried deactivating all plugins other than Order Tracking and see if the issue still affects the website?
Yes. I have disabled all other plugins except woocommerce and tried it. It still doesn’t send any details to the customer via completed mail.
Just to understand better, you’re saying that emails are not sent or that emails are incomplete with missing order details?
