Plugin Page blocked by plugin

  • Resolved kinhh

    (@kinhh)


    2 years, 8 months ago

    Hello,

    I installed your plugin and a was able to redirect a link as I wanted. Thanks.
    But when I try to see the plugin list view menu (Plugins/installed Plugins), it will not show the list of plugins.
    Instead it always goes to
    …/wp-admin/admin.php?page=irrp-redirection
    where I get dialogue of the plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    2 years, 8 months ago

    Hi @kinhh ,

    Thank you for reaching out to us!

    We’re looking further on what the issue may have been, and will get back to you as soon as possible.

    Plugin Author iClyde

    (@iclyde)

    2 years, 8 months ago

    Hi @kinhh

    Could you please try with incognito browser if it’s the same?

    If so, please remove our plugin via FTP or other File Manager.

    Once you do that visit the page again, if it will you redirect you even with our plugin removed, it means that your browser somehow cached this redirection and you need to clear hard cache of your bowser.

    If there won’t be any redirection, check if you have any caching plugin, if so, disable it and reinstall our plugin.

    Cache plugins can cause a lot of issues with your WordPress installation.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 8 months ago

    Hey @kinhh ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

    Thread Starter kinhh

    (@kinhh)

    2 years, 8 months ago

    Hello,

    hopefully I can keep this open.
    I was on a conference, so I did not notice the suggestion.
    I will try and came back with the result.
    kind regards
    Klaus

    Thread Starter kinhh

    (@kinhh)

    2 years, 8 months ago

    Hello,
    I did the following:
    – Deleted the Redirect Redirection directory – but some files could not be deleted due to rights
    – Tried to call pluglin page, but die setup page of plugin still was visible.
    – I found out, that using an URL like
    https://mydomain/wp-admin/plugins.php?test=one
    worked – seems to overcame the cache issue. That may be a workaround for others too.

    I disabled and deleted Redirect Redirection app from the plugins page.
    I also deleted a second plugin, called ‘Redirection’ (https://redirection.me/)
    Then I cleared the browser cache.

    After that, everything works good.
    I reinstalled your plugin and set up my redirection I want.
    Works!

    I assume:
    – Collosion with the other plugin
    – Or something went wrong in the beginning and this was persistent in browser cache.

    Anyhow, thanks for the help

    Klaus

    Plugin Author iClyde

    (@iclyde)

    2 years, 8 months ago

    Great to hear, let us know if you face any other issues 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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