Plugin problem – ocean Extra

  • 9tnine

    (@9tnine)


    7 years ago

    URL: https://www.99advertising.net
    theme: OceanWP
    Problem: Ocean extra
    i am building the website for the last 1 week, however, 2 days back the site, the wordpress admin started to get stuck in loading forever and being not responsive.
    after trying all posibilities, including the modification of config file, increasing the memory to 512 and eventually contacting godaddy hosting they identified the problem with the plug in Ocean Extra.

    i deactivated the plug in and all is fine for a while, now the problem seems to happen again, the problem is

    options i am open for
    1- if there’s a way to resolve the issue then great
    2- if there’s an alternative for ocean extra then no problem.

    Your help is appreciated highly guys.

    Thank you,

    • This topic was modified 7 years ago by 9tnine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Amit Singh

    (@apprimit)

    7 years ago

    Hello,

    Try to follow the below steps and check it fixes the issue or not.
    1. Update PHP version if it is not PHP7
    2. Disable all plugins except Ocean Extra and check it works or not
    3. Update all the plugins and theme to the latest version

    Thread Starter 9tnine

    (@9tnine)

    7 years ago

    After going back and forth the problem turned to be an error in the corn file, i had to disable it and scheduled corn activities through the Cpanel.

    Plugin Author Amit Singh

    (@apprimit)

    7 years ago

    Okay, is the problem fixed?

Viewing 3 replies - 1 through 3 (of 3 total)

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