• Hi,

    I use mp4 files on my own hosting and the player doesn’t recognize some mp4 files some does. What sould I do? Where is the problem?

    Many thanks!

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  • I don’t know what exactly problem is. However, common issue with mp4/mp3/avi and mov files is codec issue. Are you sure all codecs of those mp4 files are same? For mp3 it shouldn’t be more than 128bit encoded.

    Try to encode with same encoder and use same codec for all of them and try again. ProPlayer uses JW Media player and JW Media Player is nothing more than a Adobe Flash file. If Adobe Flash doesn’t support those codecs or bit-rates, JW player, and ProPlayer doesn’t support as well.

    Please try above way and let us know.

    Best,
    Isa

Viewing 1 replies (of 1 total)

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