Plugin Review Support

  • Resolved Arlo Software

    (@arlosoftware)


    9 years, 3 months ago

    Hi team,

    Can you please assist us with the request below.

    webgalway posted a review for our WordPress plugin stating he received an error while installing the plugin.

    https://ww.wp.xz.cn/support/topic/error-when-installing-24/

    The reason for the error was because his PHP version was not up to date (Needs to be PHP version 5.4 or higher). We have since updated our own documentation to make this clearer however this requirement has always be documented in our FAQ’s.

    We have had confirmation from another user bfvillaluna that updating the PHP version resolved the installation error.

    We have tried contacting webgalway but we have not had a response. We would like them to change their review rating or remove the review as we feel this was not an issue with the plugin it was a user error with PHP not being updated.The plugin goes through a vigorous testing process before being pushed live onto the marketplace and is very unlikely for a installation error to occur, we test this well.

    We appreciate your support and advice.

    Kind Regards,

    The Arlo Team

Viewing 1 replies (of 1 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 3 months ago

    When you run into questions like this, they’re best discussed in the #forums channel on Slack. The review is valid; it reflects a user’s experience with your product. Your response(s) were on target, too.

Viewing 1 replies (of 1 total)

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