plugin setting save problem

  • Resolved paylasmaktirhayat

    (@paylasmaktirhayat)


    6 years, 9 months ago

    hello i installed the plugin but i can’t make any settings. After recording, everything goes back to the way it was.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    I wrote from givewp. I sent mail and I’m writing here already, I need to resolve

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    6 years, 9 months ago

    Our support is typically unavailable on the weekends; but I just happened to stumble on your topic here.

    That is most often a plugin conflict. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    Hello there. When I installed the plugin I saw that some tables were not loaded.

    wp_give_comments – 1.0
    wp_give_commentmeta – 1.0
    wp_give_sessions – 1.0
    wp_give_logs – 1.0
    wp_give_logmeta – 1.0
    wp_give_formmeta – 1.0
    wp_give_sequential_ordering – 1.0
    wp_give_donationmeta – 1.0

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    I deleted the theme, plugins everything after I disabled it. I cleared caches. I installed the givewp extension, but again no tables were created.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    6 years, 9 months ago

    Perhaps you have some security settings at the server level that are preventing your WordPress site from creating custom database tables? Are you able to ask your web host about that?

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    Hello I asked the server authorities about this event. They wrote me this.

    ……………………
    I have investigated the matter in depth for you, Veysel.

    The plugin has a complex structure and there are a lot of instances that could interfere with the proper database tables creation.

    Below for your reference, I will provide you with an official article from the issuers of the plugin explaining that the plugin might encounter difficulties within our hosting setup and with security plugins.

    The solution provided on their page is viable and a permanent fix, but the steps provided there need to be taken from your end as we do not provide any application troubleshooting services as they are out of the scope of our support.

    https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/

    You, can also consider hiring professional assistance on the matter. In case you do not have a trusted developer, I recommend you turn to our partner Codeable.

    Codeable is a WordPress exclusive freelancer platform that connects thousands of customers like you with WordPress freelance experts to work on WordPress projects of any size.

    We recommend them for the high-quality of development services they offer.

    As a SiteGround client, you’ll get a $60 discount on your first project posted with Codeable.

    If you are interested, you can find more information on: this page.

    If anything else comes up, feel free to contact us at any time convenient for you!

    Best Regards,

    Nikola Hadzhiyski
    Senior Technical Support / Siteground

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    6 years, 9 months ago

    That is a great doc that is helpful overall. We actually have a lot of users on Siteground and they all use GiveWP with no issues. Try to follow the steps in the doc and let me know what you discover.

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    You are the developer of the plugin. If you can’t solve this problem, why should I get external support. why should I pay someone else when I’m going to pay this plug-in…

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    siteground :

    There is nothing blocking creation of new database tables.

    A lot of plugins are making their own tables, which is why we do not limit or block that functionality.

    You can check the grants that your database user has in Site Tools -> MySQL -> Manage Access:

    https://prnt.sc/oxt30d

    You will have to get back to the developers so they can troubleshoot further.

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    siteground answer :

    I have checked your database (db85t98pj4uk4b) and I can confirm, that the database user assigned to it (ug3qbznb2kndt) has full privileges to this database. I can also confirm, that there are no global server-level restrictions which may prevent the creation of new database tables. As mentioned by my colleague, the “Create” function is also fully operational on the server and that can easily be tested on your end as well. As such, there is not much else we can do on our end to troubleshoot this further as the issue does not appear to be server-related.

    However, there are a few potential workarounds, which I can suggest you to explore:

    1) You can ask the plugin developers of the missing tables can be manually created. If that is indeed possible, then you should be able to do that via the phpMyAdmin tool in your Site Tools -> Site -> MySQL -> phpMyAdmin.

    2) If you can install the plugin in a local environment of your website, then I can suggest you to simply transfer this website here (or at least the database of the same) which will contain the required database tables.

    Nevertheless, I still advise you to check the with plugin’s developers first if these options are valid or if they can offer an alternative solution.

    If there is anything with which we may be able to help you with on our end, please let us know.

    Best Regards,

    Preslav Kenanov
    Senior Technical Support

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    please give me an answer.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    6 years, 9 months ago

    Hi there,

    Let me clarify a few things first:
    1. I never suggested getting outside help. We can help you
    2. Please understand that what you are encountering is unique to your website — this is not a bug with GiveWP. So I’m working to try to support you to troubleshoot your website.
    3. This is free support that we offer for our users. We do our best to respond quickly but your patience is appreciated.

    If you see in the doc link that Siteground pointed you to, one known issue with Siteground specifically is sometimes their SG Super Cacher plugin and it’s support of database caching.

    I’d suggest the following:

    1. Login to your Siteground cPanel account and open their “Super Cacher” settings. Make sure that ALL caching is disabled there and also clear all the caches there.

    2. If you do not yet have any donations or donors or forms created at all (meaning you’re just getting up and running with GiveWP then you should be able to delete everything from the plugin and start over (while Super Cacher is still totally off). To do that best, go to “Donations > Settings > Advanced” and enable the option to delete all data. Then deactivate and delete GiveWP, and then install it again and test.

    I would recommend doing all those things while you have all other plugins deactivated if possible. That’s the best way to ensure that none of your other plugins are the cause of the problem. Then once everything is working as intended, you can activate the other plugins one at a time and check whether the problem is there again. If you activate a plugin and notice the problem again, let me know which plugin you activated and which you already have activated and I can test to see if I can replicate the problem you’re encountering.

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    Thank you very much. I like your plugin and want to use it. I did not know what to do as I did not solve this situation. I hope after you do what you say it will be fine and everything will be fine. 🙁

    Thread Starter paylasmaktirhayat

    (@paylasmaktirhayat)

    6 years, 9 months ago

    Yes you were right I solved the problem. it is the siteground cache plugin that is causing the problem. so there were tables now and on my first attempt there was no problem. I am very happy now. Turkish food I’ll eat in a day if you come to Turkey’s road. Thank you very much. 🙂 🙂 🙂 http://www.geziko.com/blog/wp-content/uploads/2016/12/Resim-1.jpg

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    6 years, 9 months ago

    Awesome, great to hear! I do hope I’ll join you for some Turkish food one day!

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