• Resolved hiksos

    (@hiksos)


    Hello, I just installed the latest version (2.8.0.1) of the plugin and when I go to the setting page in admin panel, I see the blank white screen.

    Wordpress 4.9.8
    Hosting = ordinary shared one

    Don’t have any other similar plugins. I actually tried to deactivate all the plugins I have, and it still doesn’t work. Also tried to switch to default theme = not working.

    Any help or advice would be very appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @hiksos,

    Please open the browser console, go to the plugin settings page and share the error message that you see in the browser console. If no errors are there, enable debug log, by adding the following lines to your wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );

    Open up the settings page and check for errors in wp-content/debug.log

    Best regards,
    Anton

    Thread Starter hiksos

    (@hiksos)

    Thanks a lot for the answer!

    Now it says =

    Fatal error: Allowed memory size of 52428800 bytes exhausted (tried to allocate 72 bytes) in /home/p55335/public_html/blog/wp-includes/wp-db.php on line 2510

    @hiksos,

    You’re over your memory limit. Some plugin is using up excess amount of memory. You can try to follow this article to find the problematic plugins:

    https://premium.wpmudev.org/blog/use-this-test-to-find-out-which-plugins-are-slowing-down-your-wordpress-site/

    In my experience, the best performance boost you can get for your site – is by upgrading PHP to the latest version. Especially if you’re still on PHP 5.*, going to 7.* will have a huge performance increase for your site. But do test that first on a staging site, as not all the plugins can be compatible with PHP 7.*

    Best regards,
    Anton

    Thread Starter hiksos

    (@hiksos)

    Thank you very much for the help!

    Thread Starter hiksos

    (@hiksos)

    Updating PHP to the version 7.2 resolved the problem, the plugin is now working well.

    Thanks again and good luck!

Viewing 5 replies - 1 through 5 (of 5 total)

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