• Resolved wdmediaco

    (@wdmediaco)


    I am trying to bypass the cron job and send straight away to troubleshoot names not being added to my lists

    When saving, the checkbox does not stay saved, and I continue to get email notifications with submitted emails that are not in my lists.

    • This topic was modified 7 years ago by wdmediaco.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    The “bypass” cron setting wouldn’t prevent notifications, it’d just make them show up in your inbox a little more readily right after submitting.

    Regarding trying to debug what’s going on with the lack of entries in your list, the “Debug” setting at the very end would be more beneficial to enable and save. That’ll reveal a normally hidden submenu that will hold error logs once some are generated. Part of the logging in place is checking details being sent to the API as well as the responses, so once enabled, just going and submitting to the form would start populating the log right away.

    Hope that helps, and if needbe, share what the log contents are and we can help determine what’s going on.

    Thread Starter wdmediaco

    (@wdmediaco)

    I turned it on, and the emails seemed to stop – does the debug throw an error on the front end?

    Also, the issue of settings not saving properly means I now cannot turn it off – whats the key to manually edit this in the DB?

    Thank you!

    Plugin Author Constant Contact

    (@constantcontact)

    The fact that things aren’t saving like expected is a bit odd and we’re not sure why it’s happening as it’s the first time we’ve seen this.

    Most, if not all, of the options we save have an option key prefix of ctct_ so doing a LIKE search for that should find you the results. %ctct_%

    Would you be willing to contact us at [email protected] and cc [email protected] so we can take the support off the public form? We’re curious what’s going on.

Viewing 3 replies - 1 through 3 (of 3 total)

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