• Resolved wsicomandix

    (@wsicomandix)


    Hello,

    We have downloaded the plugin via Woocommerce.com and during initial setup we connected to Hubspot account and running Step 2 for creating groups & properties the progress bar gets to 7% and doesn’t move further. Tried reading online of similar issues and tried deactivating plugin, re-installing, re-logging into Hubspot account (etc) yet still no success.

    Log file shows this:

    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Fetching and refreshing access token
    URL: /oauth/v1/token
    Response: {"status_code":200}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Getting access token information
    URL: /oauth/v1/access-tokens/CMb_57m2MBIOUocCUAAAwSIAAAD8BwEY0YuLCiDdqcUVKLrIAzIUxELicMISxVY1w9FECNLQfXbwhMw6MAA1JMf_BwAEAPizAABgfMYohgAAIAAABBQAADgcCAD-w_83AQAAIIHn___fABDwC0IUk-X6LMr-tPcdsGnSWwQsR2tPg_9KA25hMVIAWgA
    Response: {"status_code":200}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------
    Website: 45.72.194.121
    Time: September 22, 2022  2:33 pm
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {"status_code":409,"response":"Conflict"}
    -----------------------------------

    I don’t know what to make of it. Please advise so I can complete setup as per your documentation.

    Thanks,

    Mike

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter wsicomandix

    (@wsicomandix)

    Here is screenshot of what I see on setup page:
    2022-09-22_18-08-40

    Plugin Author MakeWebBetter

    (@makewebbetter)

    Hi,

    Thank you for sharing the logs and elaborating on your issue. But we are unable to find any issue with it, as you are already connected with us, we’ll try our best to resolve the issue.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Setup Stuck on Step 2 Only 7% Progress’ is closed to new replies.