Hello @ndee24,
Thank you for reaching out to us.
Can you please confirm if we are understood your issue correctly?
i.e., 20 orders are recovered in our plugin, but only one order is completed in the Woocommerce order section.
If yes, then can you please what the order status of such orders is?
You can select the order statuses in plugin settings for which you do not want to send the emails and mark the order as recovered. If you do not want to mark the cart abandoned for a pending order, then deselect the pending order status in plugin settings.
Hope it helps.
Let us know how it goes.
Thread Starter
ndee24
(@ndee24)
Hello,
in the plugin-settings I selected all order-statuses to be excluded from sending emails.
You are right. The plugin shows 20 orders as recovered. The status of them in the plugin is “completed”. But in woocommerce they are “failed”, “pending” or “canceled”. Only one order is really “recovered” and has status “completed”. That’s the order I got an admin-mail for.
In my understanding the recovered-orders list should show the real “order-status” from woocommerce. All the orders, which are not processing or completed should not appear in the stats as “recovered”.
Best Regards
Andreas
Hello @ndee24,
When you select the order status in the “Exclude email sending for” option, It will mark the order as recovered for that order status and not send future emails.
If you do not want to mark the pending, canceled, or failed orders status as recovered, uncheck that order status in plugin settings.
Hope it clarifies.
Let us know if you have any questions.
