• Resolved Lysann

    (@cocosgalant)


    Hi there,

    We have been using the plugin for some months now, and in the beginning, there was no issue with showing on mobile. For a few weeks, it has stopped showing on mobile devices and we can’t find the reason for that. Could you please take a look?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    Hi @cocosgalant ,

    Thank you for reaching out to us about this.

    I checked your site (on iOS, using Safari) and can see the widget displayed, here: https://snipboard.io/CcPvoa.jpg

    I kindly ask you to provide the following information so we can assist you further:
    – a screenshot of where the widget is missing on your end
    – what operating system and browser did you check it with
    – the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard”

    Thank you in advance!

    Best regards,
    Viktoria
    Trustindex Support Team

    Thread Starter Lysann

    (@cocosgalant)

    Hi Viktoria,

    thanks for getting back to me. I use on my mobile the Brave Browser on iOS and deactivated the Shields-Function but still it didn’t show.
    Here’s the link for the screenshot: https://imgur.com/1rov2Y8 the slider should be between the two dividers.

    Here’s the troubleshooting text:

    URL: https://vanderer.be
    MySQL Version: 10.6.18
    WP Table Prefix: f39z_
    WP Version: 6.8.2
    Server Name: vanderer.be
    Cookie Domain: vanderer.be
    cURL Version: 7.87.0
    SSL Version: OpenSSL/1.1.1w
    CSS path: /home/u59520p152324/domains/vanderer.be/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.1.29
    Memory Usage: 85.7MB
    Memory Limit: 512M
    Max Upload Size: 512M
    Max Post Size: 512M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 13.0
    Options:
    active: 1
    page-details: {
    “id”: “ChIJT-TFQs51w0cRkuigESao_Es”,
    “name”: “Vanderer\u00ae BV”,
    “avatar_url”: “https:\/\/lh3.googleusercontent.com\/p\/AF1QipNwJNFnJ9Uikp-ZfmR32d6_FNL1dnupzh0fZRm9=w900-h900-p-k-no”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x47c375ce42c5e44f:0x4bfca82611a0e892!12e1”,
    “address”: “Staatsbaan 20\/A, 8720 Dentergem, Belgium”,
    “rating_number”: 20,
    “rating_score”: 5
    }
    subscription-id:
    proxy-check:
    style-id: 4
    review-content:

    %platform%

    %reviewer_name% profile picture

    %reviewer_name%

    %created_at%

    %text%

    PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews

    Cheers,
    Lysann

    • This reply was modified 10 months, 1 week ago by Lysann.
    Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    Hi Lysann @cocosgalant ,

    Thank you for sending us the details! Our developers will take a look at what the issue might be, and we’ll get back to you once we have their feedback. Thank you for your patience in the meantime.

    Kind regards,
    Viktoria
    Trustindex Support Team

    Plugin Support Laca

    (@lacadev)

    Hi @cocosgalant

    Thanks for reaching out!

    Unfortunately, we couldn’t reproduce the issue on our end.
    Could you please send us a screenshot of your Brave browser’s Advanced Security settings so we can better understand the environment?

    This might help us identify any conflict or restriction that prevents the plugin from displaying correctly on mobile.

    Kind regards,
    Laca from Trustindex

    • This reply was modified 10 months, 1 week ago by Laca.
    • This reply was modified 10 months, 1 week ago by Laca.
    Thread Starter Lysann

    (@cocosgalant)

    Hi Laca, thanks for checking on this. Since it only occurs on mobile I deactivated these 4 settings in the Brave Browser and then it works. I could the the plugin working again on mobile. So i guess, there cannot be done anything about it, since it only depends on the unique privacy settings? Please see screenshots here: https://imgur.com/2mKkQMJ https://imgur.com/34OH2YN

    Plugin Support Laca

    (@lacadev)

    Hi @cocosgalant

    Thanks for the screenshots!

    Unfortunately, we don’t have control over what the Brave browser blocks or allows. We’ve already reached out to their team to request that our widget not be blocked. I’ll update you here once we have any results from them.

    Kind regards,
    Laca from Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin/Slider not showing on mobile’ is closed to new replies.