Plugin/Slider not showing on mobile
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Hi there,
We have been using the plugin for some months now, and in the beginning, there was no issue with showing on mobile. For a few weeks, it has stopped showing on mobile devices and we can’t find the reason for that. Could you please take a look?
Thanks!
The page I need help with: [log in to see the link]
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Hi @cocosgalant ,
Thank you for reaching out to us about this.
I checked your site (on iOS, using Safari) and can see the widget displayed, here: https://snipboard.io/CcPvoa.jpg
I kindly ask you to provide the following information so we can assist you further:
– a screenshot of where the widget is missing on your end
– what operating system and browser did you check it with
– the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard”Thank you in advance!
Best regards,
Viktoria
Trustindex Support TeamHi Viktoria,
thanks for getting back to me. I use on my mobile the Brave Browser on iOS and deactivated the Shields-Function but still it didn’t show.
Here’s the link for the screenshot: https://imgur.com/1rov2Y8 the slider should be between the two dividers.Here’s the troubleshooting text:
URL: https://vanderer.be
MySQL Version: 10.6.18
WP Table Prefix: f39z_
WP Version: 6.8.2
Server Name: vanderer.be
Cookie Domain: vanderer.be
cURL Version: 7.87.0
SSL Version: OpenSSL/1.1.1w
CSS path: /home/u59520p152324/domains/vanderer.be/public_html/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.1.29
Memory Usage: 85.7MB
Memory Limit: 512M
Max Upload Size: 512M
Max Post Size: 512M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 120 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 13.0
Options:
active: 1
page-details: {
“id”: “ChIJT-TFQs51w0cRkuigESao_Es”,
“name”: “Vanderer\u00ae BV”,
“avatar_url”: “https:\/\/lh3.googleusercontent.com\/p\/AF1QipNwJNFnJ9Uikp-ZfmR32d6_FNL1dnupzh0fZRm9=w900-h900-p-k-no”,
“write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x47c375ce42c5e44f:0x4bfca82611a0e892!12e1”,
“address”: “Staatsbaan 20\/A, 8720 Dentergem, Belgium”,
“rating_number”: 20,
“rating_score”: 5
}
subscription-id:
proxy-check:
style-id: 4
review-content:%reviewer_name%
%created_at%
%text%
PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews
Cheers,
Lysann-
This reply was modified 10 months, 1 week ago by
Lysann.
Hi Lysann @cocosgalant ,
Thank you for sending us the details! Our developers will take a look at what the issue might be, and we’ll get back to you once we have their feedback. Thank you for your patience in the meantime.
Kind regards,
Viktoria
Trustindex Support TeamHi @cocosgalant
Thanks for reaching out!
Unfortunately, we couldn’t reproduce the issue on our end.
Could you please send us a screenshot of your Brave browser’s Advanced Security settings so we can better understand the environment?This might help us identify any conflict or restriction that prevents the plugin from displaying correctly on mobile.
Kind regards,
Laca from TrustindexHi Laca, thanks for checking on this. Since it only occurs on mobile I deactivated these 4 settings in the Brave Browser and then it works. I could the the plugin working again on mobile. So i guess, there cannot be done anything about it, since it only depends on the unique privacy settings? Please see screenshots here: https://imgur.com/2mKkQMJ https://imgur.com/34OH2YN
Hi @cocosgalant
Thanks for the screenshots!Unfortunately, we don’t have control over what the Brave browser blocks or allows. We’ve already reached out to their team to request that our widget not be blocked. I’ll update you here once we have any results from them.
Kind regards,
Laca from Trustindex -
This reply was modified 10 months, 1 week ago by
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