Plugin sometimes loading images in folders sometimes not loading

  • Resolved avigs1710

    (@avigs1710)


    10 months, 3 weeks ago

    Hi, Recently “Folders” isn´t showing the correct number of images uploaded to a folder, it shows 0 images, sometimes they load up, but most of times it doesn´t load images.

    Could you help me with this,
    Regards
    JG

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Patrick

    (@patrick2623)

    10 months, 3 weeks ago

    Hey @avigs1710 ,

    Thanks for reaching out. Could you please create and share a short video showing the issue? Also, if possible, can you please check for any console errors on your WordPress site and share those with us as well.

    If it’s more convenient, feel free to contact us through the live chat on our website at https://premio.io (look for the widget in the bottom right corner).

    We’re happy to help.

    Best,
    Patrick

    Thread Starter avigs1710

    (@avigs1710)

    10 months, 2 weeks ago

    Hi Patrick, we chatted through premio.io live chat and your team was able to replicate the issue with the plugin, I know there is not an estimated time for the fix but I´m looking forward for your reply about a possible solution.

    Thanks for the support
    Best,
    JG

    Plugin Support Patrick

    (@patrick2623)

    10 months, 2 weeks ago

    Hey @avigs1710

    Yes, our team has identified the issue. While I can’t provide a specific timeframe just yet, I can assure you that we’re actively working on it. Once it’s resolved, we’ll follow up with you both by email and here.

    Still, in the meantime, I’ll check with the team about a possible date and get back to you shortly.

    Best,
    Patrick

Viewing 3 replies - 1 through 3 (of 3 total)

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