Plugin stopped to work

  • Resolved mmatecki

    (@mmatecki)


    9 years, 4 months ago

    Hi,
    After last update the plugin stops to work.
    When you go to website the photos are not visible. However on mouse hover image appears. After clicking the image there’s loader icon and nothing more happens. There’s information about error on console.
    Example: http://www.blog.activ-investment.eu/kolor-ma-znaczenie-jaki-wybrac/ – there’re images before text: “BEŻOWY”
    Any advices how to solve that issue?
    Thanks,
    Maciej.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    9 years, 4 months ago

    @mmatecki

    Could you please remove the theme tables from your database and reactivate the plugin? This should resolve the issue.

    Thread Starter mmatecki

    (@mmatecki)

    9 years, 4 months ago

    Thank you! It solved the issue.
    Regards,
    Maciek.

    Imaginos

    (@imaginos)

    9 years, 4 months ago

    I am having the very same issue. Where would I find the theme tables in the database? Can this be done through the plugin or must it be done on the server?

    Thread Starter mmatecki

    (@mmatecki)

    9 years, 4 months ago

    @imaginos you can use that plugin WP-DBManager and you have to drop that table: ai_bwg_theme

    Regards,
    Maciek.

    Imaginos

    (@imaginos)

    9 years, 4 months ago

    That worked, thanks!

    wdsupport, is there something that can be done to prevent this from happening again in the future? What was the cause of the issue?

    Sona

    (@support-web-dorado)

    9 years, 4 months ago

    @imaginos,

    It is an indication that theme tables didn’t get properly set during the installation or update. Thanks.

    harrywyborn

    (@harrywyborn)

    9 years, 4 months ago

    Hi I have the same problem where my gallery photos have gone blank and can only be seen by clicking on them. Very frustrating indeed. I have looked for the file name above but can’t find it in the root directory anywhere???? Help plesae.

    Thread Starter mmatecki

    (@mmatecki)

    9 years, 4 months ago

    @harrywyborn it’s not a file, it’s name of table in database. You can use phpMyAdmin to drop that table or for example plugin WP-DBManager.
    Bests,
    Maciek.

Viewing 8 replies - 1 through 8 (of 8 total)

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