Plugin stopped working

  • Resolved Johan Stam

    (@johan-stam)


    1 month, 2 weeks ago

    Using Versie 0.16.0. Plugin stopped working on three different sites. Using a SMTP plugin for emails, but don’t have access to the logs. Other emails from forms we use are still working. So, email sending looks ok, but can’t login without deactivating the 2FA plugin.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Brian Haas

    (@masteradhoc)

    1 month, 2 weeks ago

    Hey @johan-stam

    Thanks for the report — sorry to hear it stopped working across multiple sites. To help narrow this down, could you share a few more details?

    1. What 2FA method(s) are you using? (Email, TOTP/authenticator app, backup codes, etc.)
    2. What exactly happens when you try to log in? Do you reach the 2FA screen at all, or does it fail before that? Any error messages?
    3. Which SMTP plugin are you using? Even without logs, knowing the plugin may help identify a compatibility issue.
    4. Are all three sites on the same host or different hosting environments?
    5. Can you temporarily enable WordPress debug logging (WP_DEBUG and WP_DEBUG_LOG in wp-config.php) and check /wp-content/debug.log for any errors during a login attempt?

    Any details you can share will help a lot!

    Thanks!

    Thread Starter Johan Stam

    (@johan-stam)

    1 month, 2 weeks ago

    1. email only
    2. The 2FA screen appears, no errors
    3. WP Mail SMTP van WPForms
    4. same host, Kinsta
    5. will try to debug, not done yet, bit busy doing..
    Thread Starter Johan Stam

    (@johan-stam)

    1 month, 2 weeks ago

    My bad, was a misconfig of my email setup in microsoft.

    Plugin Contributor Brian Haas

    (@masteradhoc)

    1 month, 2 weeks ago

    No issue, thank you for the fast feedback!

    If the Two Factor plugin is keeping your sites secure day-to-day, we’d really appreciate it if you took a moment to leave a review — it helps others discover the plugin. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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