Plugin stopped working and no error log
-
Hi,
the plugin worked well for years and suddenly it stopped working.
I tried to send a test email and the system says it was sent but I didn’t receive anything (I tried several emails) and there is no error in the debug events.
Any idea on how to fix this?
Thank you!
The page I need help with: [log in to see the link]
-
Thanks for reaching out.
This usually happens when there’s been a change with the mailer or email hosting server. The emails could either land in the spam folder or not get delivered at all.
Depending on the SMTP mailer you are using, you can begin troubleshooting by sending a test email to the email address shown when you visit https://www.mail-tester.com/.
Please see here: https://i.imgur.com/CoZaCaE.png
After sending the test email, please click the button to Check your score. (https://i.imgur.com/BCeJaq4.png)This will usually show if there are any issues in your email server.
Also, please check that your SPF, DKIM, and/or any other required DNS records for your mailer are configured properly. Please see the list of mailers here and go through the setup guide for the mailer you are using again: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/.
I hope this helps. 🙂
The topic ‘Plugin stopped working and no error log’ is closed to new replies.
