• Resolved Jes2000

    (@jes2000)


    I would really love to use this plugin, but it stops working. Seems like every time I visit my sites, the floating link has disappeared but the plugin is still activated. I finally got rid of it on one of my sites that was more active. Why does this happen? To make it work again, I deactivate and reactivate the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @jes2000,

    Hope you are doing good today 🙂

    It seems like the conflict with settings saved in the database, Try checking to reinstall the plugin. Uninstall the plugin first instead of deactivating and then install the updated version also confirm the icons are activated in the settings page and let me know if the issue still exists.

    [ Signature deleted ]

    • This reply was modified 6 years, 7 months ago by Jan Dembowski.
    Thread Starter Jes2000

    (@jes2000)

    Hello!

    I think I’ve done that before, but I’ll try it again. There’s no set amount of time that it stops working. It can be days or weeks, so I won’t get back to you right away.

    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @jes2000,

    Hope you are doing today 🙂

    Strange if it’s disappearing after a certain amount of time I thought after updating to the new version is causing the issue. Maybe some other plugin or theme is conflicting with it. Can you send me your site URL so I can check if anything related to this I find?

    [ Signature deleted ]

    • This reply was modified 6 years, 7 months ago by Jan Dembowski.
    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @jes2000,

    Hope you are doing good today 🙂

    It’s been a week and plugin is still working correctly on your site so I am marking this topic as resolved feel free to reply here or start a new support topic if you need more help.

    [ Signature deleted ]

    • This reply was modified 6 years, 7 months ago by Jan Dembowski.
    Thread Starter Jes2000

    (@jes2000)

    Cool. Thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)

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