Plugin throwing error message

  • Resolved CrazyGoodMarketing

    (@crazygoodmarketing)


    5 years, 8 months ago

    Your help please. Our client site is throwing an error when we are trying to process payment using the Braintree for Woocommerce plugin.

    The site: http://www.crisisconsultant.com, and we offer credit card and paypal payment. Below is the error message we are getting. We get this error when we add a coupon code, remove a product.

    Let me know if you need additional information. Thank you for your help!
    Melodie

    Request
    environment: production
    uri: generate
    data: Array
    (
    )
    duration: 0.3391s
    Response
    data: 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

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Christine, SkyVerge Support

    (@christineskyverge)

    5 years, 8 months ago

    Hi @crazygoodmarketing,

    Thanks for getting in touch about our Braintree plugin. I’m happy to help out 🙂

    I’ve got a couple of questions for you that’ll help me to better understand what’s going on here.

    You mentioned that you’re getting an error when you’re adding a coupon code or removing a product. Is that happening in the cart before checkout?

    Are you getting payment processing errors when checking out also?

    Are you getting errors when paying by credit card or PayPal? From your logs, it looks like PayPal isn’t enabled.

    Additionally, would it be possible to send screenshots of the errors you’re experiencing on your site?

    This information could provide more insight on the issue and help us narrow things down.

    Thanks so much!
    Christine

    Christine, SkyVerge Support

    (@christineskyverge)

    5 years, 8 months ago

    Hey @crazygoodmarketing,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Christine

Viewing 2 replies - 1 through 2 (of 2 total)

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