I’d like to mention that my navigation menu has also had all Ultimate Member elements disappear as well..
Plugin Support
Yurii
(@yuriinalivaiko)
Hello @lara11,
This may be because of a plugin/theme conflict or PHP error. Try to enable debug logging and do a conflict test.
A test helps to find the conflicting plugin. An issue goes away once the conflicting plugin is deactivated. This doc explains how to do a conflict test: How to do a plugin/theme conflict test?
The debug.log file contains information about PHP errors and warnings. You will see error details in the log file if a PHP error causes this issue.
Regards
Thank you, I have encountered more than a handful of error code lines. How can I start going about resolving them..
Also, while troubleshooting, my issue still persists when Ultimate Member is my ONLY plugin activated. This issue persists after many them changes as well.. My website actually goes back to normal when this plugin is deactivated.
Plugin Support
Yurii
(@yuriinalivaiko)
Hello @lara11,
Are there “PHP Fatal error” or “PHP Warning” records in the debug.log file?
You can share error details to the thread in the “Code” block like this example:
[15-Dec-2023 12:34:41 UTC] PHP Fatal error: Uncaught Error: Call to undefined function test_abc_xyz() in D:\web\um\wp-content\plugins\ultimate-member\templates\login.php:17
Stack trace:
#0 D:\web\um\wp-content\plugins\ultimate-member\includes\core\class-shortcodes.php(330): include()
#1 D:\web\um\wp-content\plugins\ultimate-member\includes\core\class-shortcodes.php(989): um\core\Shortcodes->load_template('login')
#2 D:\web\um\wp-content\plugins\ultimate-member\includes\core\class-shortcodes.php(891): um\core\Shortcodes->template_load('login', Array)
#3 D:\web\um\wp-content\plugins\ultimate-member\includes\core\class-shortcodes.php(645): um\core\Shortcodes->load(Array)
#4 D:\web\um\wp-includes\shortcodes.php(433): um\core\Shortcodes->ultimatemember(Array, '', 'ultimatemember')
#5 [internal function]: do_shortcode_tag(Array)
#6 D:\web\um\wp-includes\shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(ultima...', 'do_shortcode_ta...', '[ultimatemember...')
#7 D:\web\um\wp-includes\shortcodes.php(224): do_shortcode('[ultimatemember...', false)
#8 D:\web\um\wp-content\plugins\um-messaging\includes\core\class-messaging-enqueue.php(65): apply_shortcodes('[ultimatemember...')
#9 D:\web\um\wp-includes\class-wp-hook.php(324): um_ext\um_messaging\core\Messaging_Enqueue->footer_login_form('')
#10 D:\web\um\wp-includes\class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#11 D:\web\um\wp-includes\plugin.php(517): WP_Hook->do_action(Array)
#12 D:\web\um\wp-includes\general-template.php(3068): do_action('wp_footer')
#13 D:\web\um\wp-includes\template-canvas.php(25): wp_footer()
#14 D:\web\um\wp-includes\template-loader.php(106): include('D:\\web\\um\\wp-in...')
#15 D:\web\um\wp-blog-header.php(19): require_once('D:\\web\\um\\wp-in...')
#16 D:\web\um\index.php(17): require('D:\\web\\um\\wp-bl...')
#17 {main}
thrown in D:\web\um\wp-content\plugins\ultimate-member\templates\login.php on line 17
Regards
Plugin Support
Yurii
(@yuriinalivaiko)
Hi lara11,
This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.
Please feel free to re-open this thread if any other questions come up and we’d be happy to help.
Regards
Sorry, the debug log is too long & every time I try to paste it on the code block it crashes. This issue is still not resolved..
Is there an alternate way I can send this error over?
