Plugin update Break the whole website

  • Resolved MyNation

    (@mynation)


    1 year, 4 months ago

    On my website there are dozens of subdirectory blogs.

    As soon as there is upgrade it breaks all subdirectories and only Main website site works. Even disable plugin also, sometimes none will work unless log into control panel and delete whole plugin itself.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 4 months ago

    Hello @mynation

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. To assist you effectively, could you please share the following details:

    1. Screenshot or Screen cast video demonstrating the error you are encountering.
    2. Is your site a Multi Network Site?
    3. Share the debug logs.

    These details will enable us to thoroughly understand your situation and offer you the most effective resolution.

    We appreciate your cooperation and eagerly await your response, eager to assist you further.

    Warm regards,
    Support Team – WP Experts

    Thread Starter MyNation

    (@mynation)

    1 year, 4 months ago

    yes it is Multi Network Site.

    Earlier it happened many times when personally updating new version, reported as update breaks the website when uninstalling. still reinstalled again as there was no other suitable plugin
    lately web provider and WP health recommend to set to Autoupdate and today there was update and all its subdirectories were down.

    its a live site, its difficult to recreate same to make video. as there was no WP debug setup so no error log created.

    usually it allow to login to main site nd disable plugin, delete it and reinstalling again make it work but today even i deleted it did not delete directory, even i deleted from wordpress side. it made me disable other plugins even there was no other plugin/theme update.

    only after i logged in to control panel of webhost i came to know that plugin directory still there only after deleting it website came back online.

    it took 4 hours and 2 hours reconfigure other uninstalled plugins again.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 4 months ago

    Thank you for getting back. Could you please share at least a screen shot of the error if taken previously?

    Also, what was the last version of plugin that you updated from?

    I look forward to your response.

    Thread Starter MyNation

    (@mynation)

    1 year, 4 months ago

    POST SMTP error

    This error on all Directory-subdomains

    Version of Post SMTP was 3.0.1 updated from earlier version, as I install all latest.

    I have php 8.2., Wp 6.7.1

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 4 months ago

    Thank you so much for confirming. Kindly share the site health report with us, this will allow us to reproduce it on our end & fix the underlying cause.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 3 months ago

    Hi @mynation ,

    We hope this message finds you well.

    As we haven’t heard back from you in the last 10 days, we will be automatically closing this support request for now.

    If you still need assistance, please feel free to open a new thread & We’ll be happy to help!

    Cheers,
    Support Team – WP Experts

Viewing 6 replies - 1 through 6 (of 6 total)

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