• Resolved danielgturner

    (@danielgturner)


    I have this plugin on a number of sites.
    When I updated the Elementor plugin it caused the site to go down – displaying “critical error ” message.
    If I disable the Elementor Header & Footer Builder plugin the site returns to normal(without the header/footer)
    Can you please suggest a fix

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter danielgturner

    (@danielgturner)

    I was able to get site to function with header/footer by reverting to a previous version of Elementor 4.8

    FahimMurshed

    (@fahimmurshed)

    Thank you for responding! We are pleased to hear that the issue has been resolved and that you are now able to continue work with the previous version.

    I tested the most recent version, and it works fine on my localhost environment.

    If you require any additional assistance, please open a new ticket at https://brainstormforce.com/open-a-ticket/.

    Please take precautions to protect yourself, and I wish you and your loved ones good health! Have a beautiful day ahead. 🙂

    Thread Starter danielgturner

    (@danielgturner)

    Hi
    thanks for your reply
    Unfortunately I was not able to lodge a support ticket.
    This plugin is not in the support list of products and the contact form has a Purchase key as a required field

    FahimMurshed

    (@fahimmurshed)

    Hello @danielgturner,

    To submit a support issue, you are not need to sign up for an account or log in. You may submit a ticket by going to the following URL: https://brainstormforce.com/open-a-ticket/ and filling out the blanks using your real email address. Please forward it to us. You may expect a response to the email you sent.

    You are going to have a fantastic day today.

Viewing 4 replies - 1 through 4 (of 4 total)

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