Plugin Update Issue Causing Fatal Error

  • Resolved chrissypeng

    (@chrissypeng)


    1 year, 11 months ago

    I hope this message finds you well.

    I attempted to update your plugin recently, but it resulted in a fatal error that rendered my website inaccessible. Consequently, I had to switch my WordPress site to safe mode and deactivate the plugin to restore functionality.

    I am using Elementor, ACF, WP-Rocket, Polylang, and a few other plugins. Could you please provide guidance on how to resolve this issue?

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support fesupportteam

    (@fesupportteam)

    1 year, 11 months ago

    Hi bap2012

    Thank you for your interest in the Filter Everything plugin.

    Here’s what you can try to do. Delete our plugin via FTP access. Then install our plugin but do not activate it, just simply delete it from the WP-Admin dashboard in order to delete all of the info with the plugin.

    Then once more install the plugin’s latest version and try to activate it, to check if everything will work or not.

    But during this process, we’d recommend turning off all of the other plugins, especially the Cache ones.

    Best Regards – Victor

    Plugin Support fesupportteam

    (@fesupportteam)

    1 year, 11 months ago

    Hi @chrissypeng

    Update on this, there might be an issue with the Polylang compatibility which should be fixed in the next update.

    Best Regards – Victor

Viewing 2 replies - 1 through 2 (of 2 total)

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