Plugin update to latest build failure

  • Resolved Wuruwhi

    (@wuruwhi)


    7 years, 3 months ago

    Hi,

    I have the latest build installed of WordPress on a multisite installtion, but iTheme Security won’t update from 7.2.0 to 7.3.1. When I click update plugin I get this message:
    404
    Not Found
    The resource requested could not be found on this server!

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Powerful1

    (@powerful1)

    7 years, 3 months ago

    Hey @wuruwhi

    I had a similar issue. I got in touch with my hosting company and asked them to look into. There can be a server side security setting (mod_security) enabled. Some hosts allow you to disable it from the cpanel. Mine doesn’t so I had to ask them to handle the plugin update.

    Hope your hosting company can be as responsive if this is the cause of your issue.

    Good luck

    Thread Starter Wuruwhi

    (@wuruwhi)

    7 years, 3 months ago

    @powerful1 thanks for the tip, I’ll contact them, I did not find the option in my cPanel.
    I used to be able to update this plugin in the past, it’s just recently that the error showed up.

    I’ll post again after trying this option.

    Thread Starter Wuruwhi

    (@wuruwhi)

    7 years, 3 months ago

    So, I was not able to control the mod_security module from my cPanel. I contacted my hosting company and they whitelisted my IP in the module, keeping it active but not preventing me from updating anymore.

    The plugin is now up-to-date.

    Thank you @powerful1 for pointing me in the right direction.

    Powerful1

    (@powerful1)

    7 years, 3 months ago

    Awesome. Glad to hear it worked.

Viewing 4 replies - 1 through 4 (of 4 total)

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