Hi remake,
I’ll be happy to help. I hope you are doing well. 🙂
If you wouldn’t mind, please double-check the settings: go into your WP-SpamShield settings, and confirm that your Minimum Comment Length setting is set to 2 and not 15?
Please remember that if you are using a page cache plugin (or a minification plugin with built-in caching), and you change any settings in your site, plugins or themes (or install/uninstall plugins/themes), you will likely need to clear the plugin cache(s) (and any server caches) and clear your browser cache after any of these changes in order for them to be reflected on your site. There is a helpful WordPress [dot] org article about this: I Make Changes and Nothing Happens
After seeing your support post here on the forum, we ran several tests and can confirm that everything is working as it should…in v1.9.8.8 the plugin is properly obeying the minimum comment length setting.
We did make some improvements to the plugin in the recent version, so it is conceivable in some rare cases that if the Minimum Comment Length was previously set to 2, it could be reset to the default setting of 15 when upgrading to 1.9.8.8. If this did happen, it would be a one-time occurrence, and if you set it to 2 again and save the settings, you would be good to go after that. It is also possible that there is something else interfering.
If you double-check the settings as I mentioned above, and clear your plugin cache(s) and browser cache, and still have the issue, we recommend that you take the following steps:
- The Troubleshooting Guide and FAQs are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.
Following these steps will allow us to help you diagnose this, figure out what the root issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
