Plugin will not save changes

  • robrobotic

    (@robrobotic)


    7 years, 8 months ago

    hi there,

    great plugin, have been using it for many years! i have a site where this plugin has been used for a long time, gone through many updates in wordpress and the plugin itself. to be honest, i havent changed any of menu entries for over 2 years, and now i have the following problem:

    if i change the configuration and hit save, ALL custom menu entries will be gone. now that the config is blank (some standard set of options is saved in the ws_menu_editor wp_option), i cannot add any new menu entries. no matter what i do, the configuration remains blank. i can now reimport the old ws_menu_editor config, and everything will work, but any time the plugin updates its options, everything is reset. i have checked the validity of the known good ws_menu_editor option, and it’s a valid serialized string. have tried deleting the wp_option and it just resets and then cannot save. have tried deinstalling and deleting the plugin, then reinstalling from wp, still no change.

    what can i do? we desparately need this functionality and we have almost 50 custom menus in place, to redo them all as custom plugin would be a huge pain in the rear, plus we really enjoy the flexibility of your plugin. any help will be greatly appreciated. thanks in advance.

    take care,
    -rob

Viewing 1 replies (of 1 total)
  • Plugin Author Janis Elsts

    (@whiteshadow)

    7 years, 8 months ago

    That sounds like it could be a database issue. Is this happening on a regular site or a Multisite network?

    Assuming that it’s just a normal site, here’s what I would recommend: back up the WordPress database, then check and repair the wp_options table. If you’re using phpMyAdmin or something similar then there should be an option to check/repair the table. As for other DB management tools, you could run these two queries manually:
    CHECK TABLE wp_options; and REPAIR TABLE wp_options;

    If it’s a Multisite installation, I would recommend doing the same thing with the wp_sitemeta table as well.

    Once you’ve verified that the database is in good shape, please uninstall and reinstall the plugin again.

Viewing 1 replies (of 1 total)

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