Hi @apostnikov — sorry you’re having so much trouble. I saw your review and hope it’s not too late to try again. We’ve identified a few things internally that may have contributed to the issue connecting your site, though we can’t say for certain without more details. It’s also possible there could be something on the WordPress hosting side or a conflict with another plugin or theme. Occasionally there are a few things on the WooCommerce side that need to be double-checked as well.
If you’re open to giving it another shot, we’d be glad to help troubleshoot.
Thanks!
@apostnikov Sorry you’re having trouble, but these things are typically solved with a few back and forth troubleshooting ideas. Also, could you please tell us exactly where you’re getting stuck? Are there any clues at all in the interface or in your fatal logs that could helps us diagnose further?
If you are having trouble getting past the “authentication” screen, that could be 2 different possibilities.
- Your web host might be blocked by the Mailchimp API gateway. This happens when folks use shared hosts sometimes, so we have some documentation on how to override the outbound IP address being used by the plugin. Most times, this is all you would need to do to fix the issue.
- You might have a problem with the Mailchimp Login service, in which the support team could check into that to try and clear any bad auth tokens that might be getting stuck. This is kind of a one off problem we’ve seen pop up in the past, but it does happen from time to time. Please ask support to check into that with your account.
I would start with item 1, just because it’s a very easy way to see if it was the outbound IP address having trouble.
Be glad to help you get things squared up. Also just to clarify, Mailchimp support might have told you on accident that they didn’t develop the plugin, but this specific plugin was. There’s just others that the community has built and they’re used to saying that sometimes, so I apologize for the confusion. 🙂
Hi @apostnikov, we’re going to close out this ticket for now since it’s been a few months since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
