Plugin won’t link to Woocommerce

Resolved kscliche101
(@kscliche101)

4 months, 3 weeks ago

I’m using your plugin on a clients website, however despite connecting using the links provided when you set the plugin up, I’m getting consistantly:
Mailchimp for Woocommerce is not yet connected to a Mailchimp account. To complete the connection, visit the plugin settings page.

I’ve left it trying to sync for a 4+ hours to no avail. The settings page shows Status: Syncing members, but goes not further.

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support KJ
(@kjvextras)

4 months, 3 weeks ago
Hi @kscliche101 are you able to see your store inside of the Mailchimp App? I suggest doing a clean disconnect and reconnect. Here are some other tips to help:
1. Caching Considerations:
  - If using caches (Redis, Memcached, etc.), exclude the plugin’s route path
2. API Access:
  - Check if your server is blocked by Akamai, Mailchimp’s API service
3. Plugin Conflicts:
  - Investigate potential conflicts with other plugins or themes
  - Follow this guide on how to test for and resolve plugin conflicts
If after you try this, please swing around and let us know. Also, please try and enable the Remote Diagnostics feature found in the plugin’s Settings tab. This allows the Mailchimp for WooCommerce development team to diagnose and fix the issue remotely. IF you do not see this option, you probably are not connected. Let us know!
Plugin Support KJ
(@kjvextras)

2 months, 2 weeks ago

Hi there – we are going to close this out. Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further.

Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version v6.0, and track existing support tickets. Thanks again!

If you’re happy with this integration, please consider leaving a 5-star review. Your feedback helps other WooCommerce customers find this integration and helps support future development.

Viewing 2 replies - 1 through 2 (of 2 total)

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