Plugin works 90%, but Support is TERRIBLE

  • poposki

    (@poposki)


    3 years, 5 months ago

    Yoast is truly made well, but for some reason, my sitemap cant be made or managed by YOAST. Could be a permission problem or plug-in not working well. I have tried so many suggestions on posts and different sites on how to make YOAST menage my sitemaps. **> I contacted Support so many times with only 2 very vague and general replies, and about 1 week apart. So far 3 weeks in my 1 year (52 weeks) subscription (Pro+plugin), but TERRIBLE terrible support with their replies. They must be incredibly busy to answer their “clients”. For sure I am not renewing.

    • This topic was modified 3 years, 5 months ago by poposki.
Viewing 4 replies - 1 through 4 (of 4 total)
  • monbauza

    (@monbauza)

    3 years, 5 months ago

    Hi @poposki,

    Thanks for your review.

    We can imagine how frustrating it can be when the XML sitemap generated by our plugin returns a 404 error. We apologize for any inconvenience this has caused you.

    Our support team sent you an email yesterday asking you to provide temporary admin access to your website. They’d like to have a close look at your admin panel and investigate this issue further. We’d appreciate it if you could reply to the last email sent by our team and follow up with them. They’ll look into it and get to the bottom of the issue.

    Thanks!

    Thread Starter poposki

    (@poposki)

    3 years, 5 months ago

    Interesting how you guys reply here in 24 hours, but when I submit a ticket your average is 10 days… You guys need to realize that I or people out there are running AD campaigns that cost money, and ppl like me who offer services depend on products like your to work correctly. But having excuses its not exceptional. You are attending to the needs to everyone, not only to the laid-back Eruo market. Every minute counts, every penny counts.. (Especially now days)
    – Its ok, I am still in your 30 day return policy, if I cant make your product work, I will cancel..

    • This reply was modified 3 years, 5 months ago by poposki.
    Thread Starter poposki

    (@poposki)

    3 years, 5 months ago

    I wanted to add that this Plug-in took me a while to rebuild my host and was permissions that were assigned to the working directory that did not allow YOAST to work properly. Now it works very well.

    I will leave my 3 Stars since response of support team was terrible, but the plugin works. Nick of time before my 30 day return policy, I am keeping it.

    monbauza

    (@monbauza)

    3 years, 5 months ago

    Hi @poposki,

    We are glad to hear that the plugin is now working well on your website. Thanks for letting us know.

    We understand that you’d have liked our support team to respond to your ticket faster. We are currently training new support engineers so we expect to improve our response times soon and be able to provide you with a better support experience the next time you reach out to us.

    Thanks for your patience!

Viewing 4 replies - 1 through 4 (of 4 total)
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