Plugin working – but can’t access Settings – endless “Loading…”

  • Mike O’Connor

    (@oconnorstp)


    5 years, 11 months ago

    I think I need to completely scrub Shield Security and reinstall it. I noted the suggestion to go into Settings and set a parameter for complete-removal before deleting the plugin. But my problem is that Settings stalls at the “Loading…” stage.

    What if I delete the plugin folder and all the database entries for wp simple firewall? Will that do the trick?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jelena

    (@jmisic)

    5 years, 11 months ago

    Hi Mike,

    Sorry to hear about the trouble you’re having.

    Likely another plugin is interfering with Shield and causing an error which is interrupting Shield’s page loading.

    Try disabling the all plugins and then enable 1 at a time and test to see which one is causing this.

    You can also try resetting Shield to the default settings:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000040181

    But, please try to find the problematic plugin first and let us know which one it is so we can investigate it.

    Thanks.

    Jelena

    Thread Starter Mike O’Connor

    (@oconnorstp)

    5 years, 11 months ago

    Fascinating! It’s not one, but two plugins that are causing the trouble. I run them on several other sites and Shield is fine. Enabling either of those plugins causes the problem.

    How would you like to proceed from here? I’m happy to help with debugging.

    Plugin Support Jelena

    (@jmisic)

    5 years, 11 months ago

    Hi Mike,

    Thanks so much for the update and for offering your help. That’s much appreciated.

    We’ve just send an email to you. Please feel free to respond when you have a chance.

    Email is sent to your ODP – Shield purchase email address.

    Thanks again.

    Jelena

    Thread Starter Mike O’Connor

    (@oconnorstp)

    5 years, 11 months ago

    Hi Jelena,

    I’m using the free version of Shield as far as I know. Anyway, no email has arrived so far. Here’s a way to construct an email address for me if you’re willing to help out a mere free-version user.

    Step 1 — type my first name – mike
    Step 2 — type the “at” symbol
    Step 3 — type the domain — haven2.com

    Plugin Support Jelena

    (@jmisic)

    5 years, 11 months ago

    Hi Mike,

    Thanks for letting me know that you’re using the free version of Shield.

    Can you share the URLs of these 2 plugins here sow we can take a look, please?

    Many thanks for your help.

    Thread Starter Mike O’Connor

    (@oconnorstp)

    5 years, 11 months ago

    Thanks Jelena,

    Here are the two plugins. Please note that Shield is working fine on several similarly-configured sites on the same server. So your team may have a hard time replicating the problem.

    Fortunately, now that I can turn them off to get to Shield’s Settings, my fallback will be to reinstall all three plugins. But I’ll hold off on that so that your team can use this site as a test case.

    Subscribe2 – https://ww.wp.xz.cn/plugins/subscribe2/

    Contact Form 7 – https://ww.wp.xz.cn/plugins/contact-form-7/

    Plugin Support Jelena

    (@jmisic)

    5 years, 11 months ago

    Okay, thanks for this, Mike.

    We’ll keep you posted on this.

    Thanks again.

Viewing 7 replies - 1 through 7 (of 7 total)

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