plugin works selectively

  • Resolved emilbuszylo

    (@emilbuszylo)


    8 years, 4 months ago

    Hi,

    I have a problem with the operation of the free version of the plugin.
    The watermark for purchased pdf files works only for some users.
    For example, user “A” buys a file and has a watermark generated.
    The user “B” buys the same file and he has’t generated watermark on his file.

    I will be very grateful for your help with this problem.

    The page I need help with: [log in to see the link]

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  • Plugin Author Little Package

    (@littlepackage)

    8 years, 3 months ago

    Hi @emilbuszylo,

    It’s possible that the plugin is not watermarking because your watermarks include special characters like accents, and perhaps your host/server does not support the PHP iconv() extension. If you notice that when checking out, a customer without special characters in their name (such as Jane Doe) gets watermarking, yet a customer named Jané Doné does not get watermarking, this is likely the issue.

Viewing 1 replies (of 1 total)

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