It’s probably not due to the plugin because all dashboard widgets and stats are loaded asynchronously.
Perhaps there are limitations on your hosting account or other server related problems.
Please contact me by email so I can help you determine what the problem is.
Hi Dave, I work for netsol and one of our customers had the same issue yesterday. He wasn’t able to log into his admin page, but after deactivating the plugin it started working . I’ve tracked the code and found that it gets stuck when trying to connect Alexa service. Did you receive any similar report? I can mail you some debugging info to help you determine if it is a plugin or configuration issue.
Thanks
Gaston
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Thanks, I’ll take a look at the Alexa code. Please mail me the debugging code.
@davelightart I can verify this problem as well. Our WP server has an outbound firewall, and only very specific remote servers are allowed. In order for the plugin to work as expected, we’d need to add outbound firewall rules for every single IP address associated with each of the services–data.alexa.com has 4 just by itself:
# host data.alexa.com
data.alexa.com has address 75.101.155.168
data.alexa.com has address 75.101.162.204
data.alexa.com has address 75.101.145.196
data.alexa.com has address 75.101.154.43
I don’t know enough about the plugin (I’m the server admin, not the wp-admin) to know if disabling all these services (Alexa, Technorati, etc.) would dilute it’s value too much. If not, perhaps you could update your remote call with a very short connection timeout (or perhaps a connection timeout config value that persists across upgrades?) so it doesn’t bog down the wp-admin when it can’t connect to these services for whatever reason?
Thanks for looking into this.
The current time-out is set to 5 seconds. I’ll reduce that to 1 second.
I’ll add a disable metrics checkbox for servers that do not allow outbound connections.
I´ve got this error:
Fatal error: Cannot redeclare class FacebookRestClient in …/wp/wp-content/plugins/wp-stats-dashboard/classes/util/api/facebook/php4_client/facebookapi_php4_restlib.php on line 42
I´ve got installed the plugin “wp-facebook-connect” …
Don´t they work together?
Thanks for reply
PROBLEM: Can’t log into WP stats
Just since this morning I can’t access my WP stats. I can log into the dashboard no problem, but when I click for stats I just keep getting a new WP log-in panel. I’ve tried requesting and changing the WP password, 3 times now, and am reluctant to mess with it further.
Please help! TY
WordPress is currently changing its stats features. This is why the plugins is behaving differently. I’m working on a solution for this. Thank you for your patience.
The wordpress global dashboard is down. Things will be back to normal once wordpress has fixed this.
Dave, Please tweet this info, I blew 1.5 hours already messing around with my password, different browsers, re-checking cookie permits..
I’ve tweeted this. Thanks for the alertness.
and thanks for trying to fix it under pressure!
Thanks! I’ve just come over here to report the same problem … though it only took me 10 minutes to give up – I don’t have elainemd’s patience!
