Plugins remains disconnected

Resolved

(@pluckvermont)

I have the following message, which fails to rectify when I reconnect:

Constant Contact Forms has detected errors that indicate a need to manually disconnect and reconnect your Constant Contact account. Visit the Connection Settings to manage.

Debug logs shows the following since about 1/21/26:

[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:53] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:55] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:56] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:56] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:58] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:58] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:58] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:58] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:58] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:59] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 16:59] API.INFO: Refresh token attempt failed in get_api_token. [] []
[2026-1-26, 17:00] API.INFO: Refresh token attempt failed in get_api_token. [] []

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor Michael Beckwith
(@tw2113)

The BenchPresser

4 months, 1 week ago

We’re still investigating what may or may not be going on with this bit of a caught corner, and how to best resolve it.

In the meantime, the previous version can be acquired at https://downloads.wp.xz.cn/plugin/constant-contact-forms.2.15.2.zip since you indicate that the code save isn’t working for manual disconnect/reconnect.

Plugin Contributor Michael Beckwith
(@tw2113)

The BenchPresser

4 months, 1 week ago

Still reviewing and trying to work details out. If we get to a spot where we need external testers, would anyone here be willing to test a modified/updated copy before we push out a hopefully fixed version to everyone?

Moderator Support Moderator
(@moderator)

4 months ago

Please do not take over someone else’s topic. If you need support then per the forum guidelines please start your own topic.

https://ww.wp.xz.cn/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

If you need support you can start your own topic here.

https://ww.wp.xz.cn/support/plugin/constant-contact-forms/

The many “I have the same problem too” replies have been removed.

Plugin Contributor Michael Beckwith
(@tw2113)

The BenchPresser

4 months ago

@pluckvermont

Would you be willing to try a hopefully patched version of the plugin before potential release to everyone, to help confirm fixed status regarding initial connections?

Thread Starter pluckvermont
(@pluckvermont)

3 months, 1 week ago

Still running into this issue. Has it not been updated? I’m also seeing other people with the same issue. The plugin is for a client, so I would rather not beta-test it on their site.

Plugin Contributor Michael Beckwith
(@tw2113)

The BenchPresser

3 months, 1 week ago

@pluckvermont

We have had 2 releases after the 2.16.0 release, first one amended some of the connection process to revert back to 2.15.x method, while still retaining other intentional changes. 2.16.2 has some unrelated bugfixes. Worth upgrading to the latest to see how that goes, and if there’s stability regained.

Viewing 6 replies - 1 through 6 (of 6 total)

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