[pmpro_billing] not resolving

  • Resolved smunk

    (@smunk)


    4 years, 6 months ago

    Hi, the shortcode [pmpro_billing] does not get resolved to anything and shows up as just that, plase advice!

    We use Stripe as the gateway and have installed the Register Helper

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    4 years, 5 months ago

    Hi @smunk

    Thank you for reaching out to Paid Memberships Pro.

    The Billing page will only show update billing fields for member’s with an active subscription. Can you confirm your account has an active membership level with recurring billing/subscription when viewing this page?

    If your levels don’t have recurring payments, the user may update their billing information during the checkout process (and enter new card details).

    Thread Starter smunk

    (@smunk)

    4 years, 5 months ago

    Yes, the account has an active membership level with subscriptions. Also, even if we didnt, i guess the shortcode should be resolved to some kind of text or something…

    Plugin Author Andrew Lima

    (@andrewza)

    4 years, 5 months ago

    Yes it should still show text, here is a screenshot example using the TwentyTwentyOne theme of an expired member visiting the Membership Billing page.

    Membership Billing PMPro

    Plugin Author Andrew Lima

    (@andrewza)

    4 years, 5 months ago

    Could you please enable debugging in WordPress and visit your billing page to see if there are any errors?

    Here is a guide on how to enable debugging in WordPress – https://www.paidmembershipspro.com/how-to-enable-debugging-on-you-your-wordpress-site/

    Can you also confirm that the page with the [pmpro_billing] is setup and assigned to the relevant page inside the Paid Memberships Pro page settings?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘[pmpro_billing] not resolving’ is closed to new replies.

Tags