@davidecorizzo – I apologize you for the slow reply first of all!
Could you please contact us directly here with the original PNG image https://shortpixel.com/contact
so we can investigate this?
Thank you,
Alex
Hi @shortpixel – Just sent you an email 😉
As explained via email, I tried to replicate the issue but I couldn’t.
Dear Dan Vasile,
As explained via email, at the moment I used your plugin I needed to remove it because I waited so long for your response (after 2 weeks not the quickest support I’ve seen in WP Community).
Since that now my priority is not your plugin but a familiar member who is fighting for his life, you could wait for me replicating the issue I kindly reported you and help you to solve as soon as I can.
I hope you have some good sense and understand that we’re human beings before WordPress developers.
Sincerely,
Davide
Davide,
I am sorry to hear about the issues your family member is facing 🙁
I can only hope that everything will be OK soon…
Usually when one customer doesn’t reply that means the problem was fixed and we can consider the ticket resolved.
But I totally understand your situation, take your time, no pressure on our side.
Best of luck,
Alex
Hi guys!
Finally, I spent some time checking your SPAI update and now images are working perfectly.
Thanks for your help.
Cheers,
Davide
