Podcast RSS Feed XML Error

  • Resolved thelugnutspodcastgroup21

    (@thelugnutspodcastgroup21)


    1 year, 9 months ago

    Hello,

    I am trying to switch my podcast, A Cup of Joe and a Show, over to Spotify for Podcasters. When I tried to do that today, I was unable to. After talking with support, they said there was an invalid XML that was preventing the podcast to be switched. I don’t know what to fix on my end, since everything that I can see is how it should be. What should I do to resolve this issue.

    Thanks,

    Kenny C.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    1 year, 9 months ago

    Hello @thelugnutspodcastgroup21,

    I’ve reviewed your feed and didn’t find any issues apart from the artwork size. Spotify requires the cover art to be at least 2400 x 2400 pixels. Your current image is 2000 x 2000 pixels, so I recommend resizing it to 2400 x 2400 pixels and then trying again.

    Hope this helps,
    Serhiy.

    Thread Starter thelugnutspodcastgroup21

    (@thelugnutspodcastgroup21)

    1 year, 9 months ago

    Hello @zahardoc

    Apparently, changing the cover art did not work. When I contact Spotify support, they tell me that they keep receiving this error on their end: “I understand. Here’s the error message we got: Failed to parse xml: Invalid XML: Error on line 1: DOCTYPE is disallowed when the feature “http://apache.org/xml/features/disallow-doctype-decl” set to true.” The link does nothing.

    When I tried to get a better explanation of what this error means, they said that “It seems your podcast RSS feed is currently have some issues with XML format which you can see on your feed’s line one.” What do I need to fix in order to solve this issue?

    Plugin Support keleigh824

    (@keleigh824)

    1 year, 9 months ago

    Hi @thelugnutspodcastgroup21

    I wonder if this might have to do with the stylesheet we include in the RSS feed to make it more human-readable?

    Can you try disabling this stylesheet and see if it helps?

    To do this you’ll need to add the following filter to your functions.php file or you can use a third-party plugin like Code Snippets.

    add_filter( 'ssp_enable_rss_stylesheet', '__return_false' );

    When the stylesheet is disabled and you visit the RSS feed, be sure to use a browser that can support viewing XML, such as Chrome, otherwise you’ll get a notice that you need to download/install a feed reader.

    Spotify typically doesn’t have any trouble ingesting SSP RSS feeds, at least as far as ingesting episodes for distribution within Spotify’s podcast library, but importing episodes into their dashboard for hosting is likely different than just being crawled and ingested into their library.

    • This reply was modified 1 year, 9 months ago by keleigh824. Reason: fixed a typo
    Thread Starter thelugnutspodcastgroup21

    (@thelugnutspodcastgroup21)

    1 year, 9 months ago

    Hello @keleigh824

    I added the plugin and put the code in and it did not change anything. Unless I did something wrong because I have never done something like this before.

    Plugin Support keleigh824

    (@keleigh824)

    1 year, 9 months ago

    Hi @thelugnutspodcastgroup21

    Make sure the code type is PHP and that the filter is enabled. Some screenshots are below.

    Thread Starter thelugnutspodcastgroup21

    (@thelugnutspodcastgroup21)

    1 year, 9 months ago

    Hello @keleigh824

    This was helpful and I was able to successfully switch over to hosting with Spotify. Thank you so much for the help with this issue.

    Plugin Support keleigh824

    (@keleigh824)

    1 year, 9 months ago

    @thelugnutspodcastgroup21 great to hear this has been sorted! 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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