Points calculation incorrect

  • Resolved hookclothing

    (@hookclothing)


    3 years, 10 months ago

    Hi, first of all, I just wanted to say thank you so much for taking my last suggestion and implementing it! (regarding the free shipping threshold).

    Now, we have another issue, where our customer has reported that their points calculation is incorrect. Kindly refer to the screen shot:

    So far only one customer has reported this. May I know what might be the cause, or is there a fix to this? Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    3 years, 10 months ago

    Hi,

    Thanks for reaching out!

    Could you please elaborate more on which cases you’re getting the point calculation wrong, also please share a short video of the concern as the attached screenshot is also not there.

    So that we can get an actual idea of the concern and assist you accordingly in the same.

    Regards

    Thread Starter hookclothing

    (@hookclothing)

    3 years, 10 months ago

    Sorry, I didn’t attach the link to the screenshot properly, I uploaded it and here’s the link:

    View post on imgur.com

    Let me know if it’s visible now? Thank you!

    Plugin Author WP Swings

    (@wpswings)

    3 years, 10 months ago

    Hi,
    Thanks for sharing the screenshot.

    We request you to please first please check on your end by deactivating the third-party plugins (if any) and again reactivating them and kindly run a test again.
    If the issue is still there, please connect with us so that our team can check and fix this issue on your site.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

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