Plugin Support
Jasmine
(@hyenokian)
Dear @dyacoub,
Thank you for the topic.
We checked your website and noticed that the poll normally works there (as can be understood, you have disabled the cache).
It is highly likely that PHP caching is enabled on your end, which is causing the static HTML to be displayed.
Please look into the settings of the Cache plugin and check whether there is an option to deactivate Static HTML (PHP Cache). If so, deactivate it and check the case again.
Or, you can get in touch with the Support Team of the Cache plugin and ask them to check and find the option that may cause this problem.
And, the last option we can offer is to exclude the link, where the given poll is located, from the Cache plugin settings.
As we have checked and noticed that there is no other plugin from the plugin side, the poll can be voted on normally.
Please check this and let us know about the outcome.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @dyacoub,
We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
