Poor customer support
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I’ve had Iubenda for a year and a half and since I’ve had it customer support takes a minimum of 7 days to respond and since then when you open a support ticket it sends an automated email informing you that currently (1.5 years) there is a high demand. Not to mention that once you receive the reply, which in most cases did not solve the problem, you have to wait another 7 days. It basically took me 1.5 months to solve a problem. Now I have been waiting 3 weeks to solve another problem and obviously without success. Considering the cost of over €400 per year the customer service doesn’t really seem to be up to scratch. I am actively looking for another plugin.
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ITA
Salve,
grazie per aver risposto, confermiamo che stamattina le è stata inviata una risposta e che abbiamo incaricato il nostro team di backend per risolvere la sua problematica di natura amministrativa che richiede ulteriori controlli.
Siamo attivamente a lavoro per risolvere il problema che comunque non è relativo al plugin WordPress ma del suo account su iubenda.com
Ci scusiamo se nel complesso l’esperienza non l’ha soddisfatta, faremo di tutto per migliorare i tempi di risoluzione di problematiche amministrative. Per qualsiasi ulteriore domanda rimaniamo a disposizione!
ENG
Hi,
thank you for your response, we confirm that a first reply was sent to you this morning and that the backend team is investigating your issue.
We are actively working to resolve the issue which in any case is not related to the WordPress plugin but to your account on iubenda.com
We apologize if overall the experience did not satisfy you, we will do everything we can to improve the resolution time for administrative issues. For any further questions, we remain available!
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