Poor performance – 9.4.0 & 9.4.1

  • Resolved rhoplatform

    (@rhoplatform)


    11 months, 3 weeks ago

    We’re currently experiencing really slow backend where it takes an very long time to load a page or show the plugins for me via the backend. I’ve read another topic around 2 weeks ago mentioning this was fixed with the most recent update, but it didn’t change anything for us.

    When I disable the plugin everything’s back to normal.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months, 3 weeks ago

    Hi there!

    I understand your concern. I’ve tried to replicate the issue on my site, and the page loads as expected, with the plugins displaying correctly in the backend.

    To assist you further, could you please share your System Status Report? You can find it under WooCommerce > Status.

    Once you have the report, please copy it to https://pastebin.com/ or https://gist.github.com/ and share the link with us here. With that information, we’ll be able to investigate further and provide more accurate assistance.

    Torsten Landsiedel

    (@zodiac1978)

    11 months, 3 weeks ago

    I experienced a massive performance problem with expired API keys (plus 6 seconds on average in the admin area). Could this be the same problem for you?
    See: https://ww.wp.xz.cn/support/topic/textdomain-error-and-performance-problem-with-invalid-keys/

    Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 3 weeks ago

    Hi @zodiac1978,

    I understand you’re facing the same issue. Just to clarify, cross-posting is not allowed as per the forum guidelines. I see you’ve already opened a separate thread, so let’s continue the discussion there to keep the forum organized. I’ve replied to your thread and will wait for your response.

    Torsten Landsiedel

    (@zodiac1978)

    11 months, 3 weeks ago

    This is not crossposting. I asked the thread starter if he maybe faces the same issue as me and linked to my thread with a possible explanation, which is considered as useful help. I know the guidelines well (being a moderator in the German support forums). The only one spamming this thread unnecessarily is you.

    Thread Starter rhoplatform

    (@rhoplatform)

    11 months, 3 weeks ago

    Hi, see pastebin here; https://pastebin.com/fJgRb9xm

    Thread Starter rhoplatform

    (@rhoplatform)

    11 months, 3 weeks ago

    Hi @zodiac1978

    Thanks for your reply! I’ve checked the forum and we’re not seeing those errors so I don’t think that any of the API keys are expired currently.

    Thread Starter rhoplatform

    (@rhoplatform)

    11 months, 3 weeks ago

    Just got fixed, issue was indeed with an expired API key.

    Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 3 weeks ago

    Hi @rhoplatform,

    Thank you for the update and for clarifying the situation. I’m glad to hear that reconnecting your Stripe account resolved the performance issue you were experiencing. That’s great news!

    If you have a moment, we would really appreciate it if you could leave a review for the WooCommerce Stripe Payment Gateway plugin. Your feedback helps us continue improving and assists other users in making informed decisions.

    Plugin Support omarfpg a11n

    (@omarfpg)

    11 months, 3 weeks ago

    Hi @zodiac1978,

    Thank you so much for chiming in with valuable feedback and sharing your experience here, as we can see this was useful for you, and you’re in turn helping other merchants with the same issue.

    We value your contributions and foster community members helping each other; that’s the beauty of the forums!

    All the best,
    -OP

Viewing 9 replies - 1 through 9 (of 9 total)

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